This role supports fraud risk management within the Global Independent Fraud Risk team (ORM-Fraud). The role responsibilities are to provide support for Fraud Oversight for the North America businesses that includes Citi's Retail Bank and interacts closely with the Country in Business Fraud Heads and Global Fraud and Risk teams and within Operations and Technology.
Responsibilities:
Process:
- Oversee implementation of fraud strategy, policy, and projects. Guide and assist in the implementation of sound and effective fraud processes and monitoring across the various North America Portfolios.
- Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines.
- Support the discussion with business Stakeholders, focused on Emerging Risks & Trends, Key Initiatives, Fraud Risk Appetite, Control Framework & Proposed Enhancements to support Business Growth & Digital Expansion.
- Support fraud thematic and product oversight reviews in the region. Provide counsel on fraud cases and fraud management related policies, ensuring an independent review of policy compliance.
- Work with the compliance, operations, and credit teams to strengthen the front-end verification and other processes (e.g., identity validation, funds transfers, verification strategies).
- Facilitate and disseminate fraud risk management best practices across various North America LOBs.
People:
- Represent the fraud function with Regional & Business teams to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats.
- Champion fraud awareness and best practice sharing with various business stakeholders and aid in the development of fraud risk management training modules.
- Raise the level of fraud awareness among country fraud officers and other related staff.
Financial:
- Ensure fraud losses are operating within the defined Risk Appetite parameters.
- Track fraud losses versus plan and counsel /review of individual countries / portfolios. To be knowledgeable in the Banking products or Payments (including non-core) industry in terms of fraud prevention/management practice/programs.
- To work with Citi Security & Investigative Services (CSIS) in collating and analyzing fraud trends and syndicated criminal activities.
- Comply with the financial and accounting policies setup by the Risk group office.
Development Value: This role entails a unique opportunity for leading a robust career in Fraud Risk Management with exposure to the life cycle of various Banking products and to senior management.
Qualifications:
- A seasoned fraud risk professional with 5+ years of Fraud Risk Management in Consumer Banking or Payments.
- Experience on providing Fraud oversight across businesses in compliance with regulations and internal procedures.
- Understanding of Authentication, Technology & Emerging Digital capabilities.
- Understanding of analytical and statistical models supporting the digital / authentication capabilities.
- Thought leadership and clarity in presenting ideas to senior management.
- Understanding and management of various drivers and metrics and the impact on Citi’s P&L.
Education:
- Bachelor’s/University degree, Master’s degree preferred
Competencies:
- Core Fraud & Operational Risk skills and understanding.
- Understanding of the Customer Lifecyle in Banking.
- Strong business drive and ability to mobilize organizational commitment and support for regional programs.
- Regulatory Risk and Compliance.
- Leadership skills and ability to deliver results, working with cross-functional and virtual teams. Good business understanding and working knowledge of Fraud Risk, Authentication, Payments, Analytics, Operations, Information Security and Technology.
- Good verbal and written communications skills required in English
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Job Family Group:
Risk Management
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Job Family:
Operational Risk
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Time Type:
Full time
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Primary Location:
Wilmington Delaware United States
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Primary Location Full Time Salary Range:
$114,720.00 - $172,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jul 02, 2026
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