The Services & Banking (S&B) Fraud Risk Team is a centrally positioned fraud team that is tasked with fraud detection and prevention disciplines. The S&B Fraud Risk Officer is a senior level individual contributor position, responsible for contributing to the development and execution of fraud management policies, processes, and procedures. The objective of the role includes ensuring regulatory compliance to global fraud facing regulations. As well as protecting Citi & our clients from fraud risk exposure by deploying operational processes intended to mitigate fraud risk.
Responsibilities:
- Contribute toward the design and build of an “Enterprise Fraud Intelligence Framework” application, that will be positioned as a single source of truth for fraud data leveraged for screening and reporting services.
- Evaluate fraud facing regulatory requirements and translation of regulatory text, into business requirements. Ensure technical & operational solutions that are deployed, are in line with regulatory expectations.
- Perform fraud investigations where a suspicion of fraud has been raised. Ensure remedial activities are performed where a determination of fraud has been made.
- Governance of fraud reference data that is obtained from both internal & external sources, such as regulators, data share consortiums, etc.
- Partnership with cross functional user groups of the reference data held within the “Enterprise Fraud Intelligence Framework” to support integration into their processes, as well as handle alert investigations.
- Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals.
- Create robust process documents and controls, ensuring that underlying inherent risk is adequately mitigated once controls are overlaid and residual risk is within appetite.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Maintain compliance & support Cross Border Data Clearance needs for the S&B fraud team, which supports 90+ countries globally
Qualifications:
- 6-10 years of experience in a related role
- Subject matter expertise in either fraud, payments, CBDC or existing screening capabilities within Citi
- Consistently demonstrates clear and concise written and verbal communication
- Ability to manage competing priorities and level set with stakeholders
- Detail oriented with natural aptitude for analytics/problem solving
Education:
- Bachelor’s degree/University degree or equivalent job experience
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Job Family Group:
Risk Management
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Job Family:
Operational Risk
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Time Type:
Full time
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Primary Location:
Jacksonville Florida United States
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Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
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Other Relevant Skills
Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.
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Anticipated Posting Close Date:
Jul 17, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
