Front Desk Agent (Summer Seasonal)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting into the Front Office Manager.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests accurately and in a timely manner. Interactions with guest will be in person and by phone;

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What you bring:

• One + years' experience working within a luxury hotel or similar environment is considered an asset.

• Excellent interpersonal skills and communication skills.

• Cross cultural sensitivity, and customer service orientation.

• Guest centricity and understanding the importance of guest’s preferences.

• Previous experience with Opera PMS preferred.

• Ability to quickly and positively establish rapport is required

• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

• Strong command of the English language, both written and oral are required

• Excellent commitment to service and teamwork.

• Great attention to detail and the ability to work in a fast-paced environment.

• This job requires applicants to have current work authorization in the country of Canada.

What we offer:

• Hourly Wage: $25.00 - $27.25

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Employee recognition and events including employee of the month, service milestones, summer and winter celebrations

• Employee wellness activities designed to promote wellbeing and inspiration, such as yoga, e-bike rides and creative workshops

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off including vacation days and additional floating holidays per year

• Excellent training and development programs to support professional growth

• Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect the Front Desk Receptionist to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.