Front Desk Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role
Four Seasons Hotel Firenze is seeking a motivated Front Desk Intern to join the Team, starting from September 2026 for six months. This role will provide engaging, sincere, personalized guest assistance which has always been the key element of our legendary service. The Front Desk Intern will be a service ambassador for our hotel and deliver only the best exceptional guest experience, ensuring our guests have a smooth arrival and departure experience.

What you will do

Assist in check-in procedures using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible.

Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Interaction with guest will be in person and by phone.

Support in coordinating room status updates with the Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

Customise in-house guests reservations and update guests profiles using company software.

Assist with other Front Office tasks when needed.

What you bring

Service passion about delivering true genuine guest experiences.

Attention to detail, strong interpersonal skills and a team work approach.

Reading, writing and oral proficiency in English and Italian.

What we offer:
• Monthly compensation in accordance with national internship regulations
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours:

Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.