Front Office Intern (6 Months Fixed Term)
Four Seasons Hotels and Resorts
Greater London, England, United Kingdom
Full-Time
Competitive
OfficeExecutive
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)Front Office Intern
Four Seasons Hotel London at Tower Bridge
At Four Seasons, we know that exceptional guest experiences begin with a warm welcome and end witha lasting impression.
Four Seasons Hotel London at Tower Bridge is seeking a Front Office Intern to join our Front Office team on a 6-month fixed term contract. This is an exciting opportunity to begin or further develop your career within one of London's most iconic luxury hotels.
The role
This internship is designed to give you real exposure to Front Office operations in one of London's most iconic luxury hotels. You will work across Front Desk, Guest Experience, and Guest Services, supporting the team wherever needed depending on the operation of the day and week.
You will gain hands-on experience in delivering seamless guest experiences while building the skills and confidence needed for a successful career in hospitality.
No prior hotel experience isrequired. We are looking for individuals with the right attitude, a passion for people, and a willingness to learn.
What youwill do
Support the Front Office team across Front Desk, Guest Experience, and Guest Services as operational needs require
Assistwith check-in and check-out experiences and provide a warm, professional first impression of the hotel
Respond to guest questions, requests, and feedback ina timelyand confident manner
Help manage guest flow during busy periods, including group arrivals, leisure check-ins, and high-volume departure days
Maintainaccurateguest information and support day-to-day Front Office operations
Work closely with the wider Front Office team to ensure smooth service delivery throughout the guest journey
Help create a positive, efficient, and welcoming environment for all guests
What we are looking for
Strong communicationskills and confidence in guest interaction
Hospitality student or someone looking to start a career in hotels
Excellent attention to detail andorganisationalskills
Ability to multitask and remain calm under pressure
Nopreviousexperiencerequired, full training will be provided
Positive attitude and genuine passion for hospitality
Flexibility to work a range of shifts including evenings, weekends, and public holidays
Right to Work in the UK
What to expect
40 hours per week
Five days out of seven
6-month fixed term contract
What we offer
At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow,leadand buildlong termcareers within a world class luxury brand.
£36,500 annual package inclusive of base salary and service charge
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlementincreasingwith service up to 33 days
Up to two paid Wellness Days per year
Company Sick Pay, increasing with service
Life insurance while on duty
50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
Discounted gym membership with City's Leonardo Hotel
Bupa Dental Cover and MediCash healthcare plans available
Uniform with complimentary professional dry cleaning from day one
Access toWagestreamfor greater pay flexibility and discounts
Employee recognitionprogrammesincluding monthly awards and events
Annual themed team events plus regular social,charitableand sporting activities
Join us
If you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons while gaining exposure across key areas of Front Office.
We look forward to receiving your application.
All offers are subject to satisfactory references, Right to Work checks, and anyrolerelatedcompliance requirements. We are an inclusive employer and welcome applications from all backgrounds.Should you require any adjustments during the recruitment process, please let us know.