Front Office Supervisor 前厅主管

• Checks inguestin an efficient and friendly manner, using guestnamewhenever possible.

• 以高效、友好的方式为客人办理入住手续，尽可能使用客人姓名

• Assures that guest is assigned type of room requested and the correct rate is charged.

• 确保为客人分配所需的客房类型，并收取正确的房价

• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

• 安排将行李送至客房。向客人发放正确的钥匙

• Checks out guest at end of stay.

• 住宿结束时为客人办理退房手续

• Ascertainsguest satisfaction, collects keys, posts latechargesand presentsbilltoguest.

• 确定客人满意度、收取房卡、收取逾期费用并向客人出示账单

• Settles bill accurately through credit card or cash transaction.

• 通过信用卡或现金交易准确结算账单

• Maintainsa balanced bank assigned by the hotel. Makes change,casheschecks, and exchanges foreign currency.Reconcilesall transactions at the close of each shift.

• 维持酒店指定银行的收支平衡。找零、兑现支票和兑换外币。每班结束时核对所有交易

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

• 确保餐厅、博物馆、景点、地图和其他当地景点的桌牌和信息及时更新

• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with vendors in these areasin order toprovide information, ticketing, and reservations for guests.

• 了解市内有哪些活动（戏剧、体育、音乐会、演出、特别展览、观光），并与这些领域的供应商建立密切联系，以便为客人提供信息、票务和预订服务

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistcustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• 以最高的热情和专业水准接待所有客人，尽可能满足客人的要求；解决客户投诉；协助客户处理与酒店的服务、营业时间、酒店人员、内部活动、路线等有关的所有咨询

• Responds to all guest requests inan accurateandtimelymanner making recommendations based on local knowledge and hotel practices.

• 准确及时地回应客人的所有要求，并根据当地知识和酒店的一贯做法提出建议

• Utilizesa variety of computer systems to check guests in and out, run daily reports and select, block rooms for arriving guests, accurately input special arrangements the guest has made and to assure proper billing

• 利用各种软件系统为客人办理入住和退房手续、运行每日报告、为到达的客人提前预订房间，准确输入客人的特殊安排并确保账单正确无误

• Stores and retrieves guest luggage and packages.

• 存储和取回客人的行李和包裹

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming inan accurateandtimelymanner.

• 准确及时地处理寄出或寄入的包裹、传真、信息和邮件

• Works harmoniously and professionally with co-workers and supervisors.

• 与同事和主管融洽并专业地合作

• Accepts reservations,changesand cancellations in the absence of Reservations Department Staff.

• 在预订部同事缺席时接受预订、并会做更改和取消

• Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

• 在总机同事不在的情况下，能接听客人电话并适当回复客人

• Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.

• 迎接客人并护送他们到房间,办理入住手续时将行李送至客房，离开时从客房取回行李，将行李移至储藏室或前台,妥善保存运送和提取行李的记录

Whatyou bring:

岗位要求：

• Minimum 3 years’ experience in related position with Four Seasons or other organization

• 至少3年于四季酒店或国际五星级酒店同等职位工作经验。

• Excellent interpersonal skills and communication skills

• 出色的人际交往能力与沟通技巧。

• Cross cultural sensitivity, and customer service orientation

• 具备跨文化敏感性，并以客户服务为导向。

• Guest centricity and understanding the importance ofguestpreferences.

• 以客人为中心，并理解宾客偏好的重要性。

• Mandarin speaking isrequired.

• 需具备普通话沟通能力。

What we offer:

福利待遇：

• Competitive Salary,wagesandbenefits

• 具有竞争力的薪资及福利体系

• Excellent Training and Development opportunities

• 完善的培训与发展机会

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• 全球四季酒店及度假村的免费住宿礼遇。

• Complimentary Dry Cleaning for Employee Uniforms

• 员工制服免费干洗服务

• Complimentary Employee Meals

• 免费员工工作餐

• Employeeactivities

• 丰富多彩的员工活动

Schedule & Hours:

工作时间安排：

• This is a full-time position

• 本岗位为全职职位

• The working hours will primarily be early mornings and days, during weekdays and weekends.

• 工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）