Front Office Support

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

Job Description

• Lead the Thailand Client Service Team: Account Manager(s) (AM) and Assistant Relationship Manager(s) (ARM);
• Being part of the hiring process for new members of the Thailand Client Service Team and Front Office Support Team, Thailand;
• Provide support to CEO Thailand and Front Office Support Team, Thailand (FOS TH), (once staffed) and Front Office Support Asia (FOS Asia);
• Handle enquiries from the Front Office* to ensure smooth business operation;
• Handle complaints or grievances from the Front Office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
• Assist with implementation, testing and training of enhancement of existing and new system solutions;
• Represent FOS TH and/or FOS Asia in various regulatory/procedural/system enhancement projects;
• Ensure preparation of monthly Management Reports, including potential follow up actions;
• Monitor/check of various internal reports;
• Advice Front Office on order execution
• Handle the applicable system input/approvals;
• Review the workflow and procedure and make the necessary enhancement i.e. forms and related document;
• Coordinate and provide training to new hires and existing staff (process, system etc.)
• Being part of the team performing Business Contingency Plan;
• Handle other ad-hoc task assigned by CEO Thailand or Head of Private Banking, South Asia;

• Additional Front Office Support (FOS) job duties to be followed:

• All Front Office queries to be handled in a client-solution and service-oriented way;
• Daily monitoring of the Money account overdraft list for the Thailand Office;
• Judge efficiently whether only a guidance to Front Office is needed or task shall be taken over by FOS TH/Asia;
• Review and approve Front Office Thailand Special Conditions (SOKO) requests and prospect name checks;
• Conduct Front Office meetings (predominantly for RM/AM/ARM);
• Provide proactive project support for FOS TH/Asia related projects/initiatives, including Private Banking Asia (PBA) as well as global;
• Ensure Front Office related communication/information is timely and accurately provided;
• Efficient and effective use of internal resources for projects and tasks assigned, e.g. Change Request (CRs);
• Adhere to all internal processes & best practices for Front Office;
• Assist Front Office through pro-active follow-up on task/duties during reviews/checks;
• Assist other departments to do Avaloq testing before go live;
• Watch out for possible improvements regarding internal processes to streamline the work of Front Office and other departments (i.e. improve Service Centre Thailand, Singapore/Hong Kong Booking Platforms);
• Be an active team player and pro-actively take up issues/ tasks raised by Front Office and to address and close these issues independently;
• Share knowledge and best practices with the team on common and critical issues raised by Front Office, newly acquired knowledge shall be shared within FOS Asia;
• Work closely with relevant teams such as Compliance, Finance, Formalities, IT, etc. to support Front Office
• Attend relevant internal trainings and keep updated with Front systems to ensure power user status;
• Ensure the preparation of manual reports (quarterly payments to third parties)

Requirements

Direct experience to lead Client Service Team

Contact Information

We are looking forward to receiving your online application.

For any further information please do not hesitate to contact our HR Business Partner.

LGT Securities (Thailand) Limited

Human Resources

Thanatpohn Sangiamrattanarujee