Fuel Logistics Specialist (Customer Services)

Fuel Logistics Specialist (Aviation)

Location: Singapore

As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is a key competitive advantage—combining customer service, operational coordination, and commercial support to deliver exceptional outcomes for aviation clients worldwide.

This is a fast-paced, highly dynamic role where no two days are the same. You will manage fuel orders, respond to real-time operational challenges, and act as a trusted partner to customers across the globe. Success in this role requires strong judgement, attention to detail, and the ability to remain calm and decisive under pressure.

You will be part of a diverse, high-performing team spanning multiple regions, working collaboratively to deliver best-in-class service and maintain our industry-leading customer satisfaction.

What You Will Do

• Deliver exceptional customer service to aviation clients globally across phone and email

• Coordinate fuel orders and manage end-to-end logistics activities

• Monitor global fuel supply and respond proactively to availability changes or disruptions

• Resolve operational issues quickly while ensuring accuracy and compliance

• Collaborate closely with Sales, Supply, Credit, Billing, and other internal teams

• Support customer accounts and contribute to strengthening long-term relationships

• Maintain accurate records across multiple systems with strong attention to detail

• Identify opportunities to enhance service delivery and customer experience

• Work effectively across time zones within a 24/7 global operation

What You Bring

• 1–3 years of experience in customer service, sales support, operations coordination, or a fast-paced transactional environment (aviation or logistics experience preferred)

• A proactive, solutions-oriented mindset with a strong sense of ownership

• Ability to manage high volumes of work while maintaining accuracy and quality

• Strong communication skills with confidence engaging with global clients

• High attention to detail and commitment to governance, compliance, and low error rates

• Ability to prioritise effectively in a fast-moving environment

• Cultural awareness and the ability to build rapport with diverse customer groups

• Strong teamwork and collaboration skills

• Proficiency with technology and ability to navigate multiple systems

Additional Differentiator (Preferred):

• Exposure to military environments, logistics, or fuel operations (e.g., early-career military experience or short-term service), bringing an understanding of structured operations and operational discipline

Additional Requirements

• Fluent English (required)

• Additional regional language skills (e.g., Mandarin, Bahasa Indonesia, or others) are a plus

• Flexibility to support global operations across different time zones, including shift-based schedules

What Makes You Successful

• Self-motivated with a strong drive for excellence

• Adaptable and resilient in a fast-changing environment

• Calm, confident, and decisive under pressure

• Strong sense of accountability and professionalism

• Empathetic, with a customer-first mindset

• Positive, “can-do” attitude and team-oriented approach

Why Join World Fuel

• Be part of a globally recognized aviation leader

• Join one of the most dynamic and high-impact teams in the organization

• Work in a collaborative, international environment

• Gain exposure to global aviation operations and customers

• Access clear development pathways and career progression opportunities

• Opportunity to build a long-term career within a growing global business

#WFS

LI-JL1