About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industrys best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, youve found the right job posting.

About the Role

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in acold production environment,this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Responsibilities

Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards
Monitor order progress to ensure timely completion during the assigned shift
Troubleshoot and resolve operational issues as they arise
Provide clear instructions and guidance to team members to optimize performance
Address team member concerns and escalate issues to management when necessary
Train team members on cold storage best practices and safety guidelines
Track and document order progress and team performance metrics using Tableau and Google Sheets
Communicate with other teams and management using Slack, Geneva, and Gmail
Prepare end-of-shift reports detailing key metrics, issues, and resolutions
Enforce adherence to Standard Operating Procedures (SOPs), with a focus on Pick and Pack, Inventory Counting, and Scheduling/Labor Utilization
Ensure all orders meet company quality standards before dispatch
Operate a pallet jack to move product as needed

Qualifications

Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
Ability to work in a cold production environment.
Ability to stand for long periods, lift up to 50 lbs, and work in a physically demanding environment.
Ability to push and pull up to 200 lbs.
Strong ability to manage and motivate a diverse team.
High level of accuracy in monitoring operations and fulfilling orders.
To maintain a safe, productive, and drug-free workplace, employees may be subject to periodic drug and alcohol testing based on reasonable suspicion or following on-the-job accidents or safety violations, in accordance with applicable federal and state laws.

Benefits

Health Insurance coverage with Cigna

401k Plan

Family meal served daily

Weekly payments

Opportunity for advancement

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$26—$26 USD

If youre interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates
Weve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously sometimes, as part of our process, we may ask for a brief proof of humanity to confirm that were connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com
Our recruiters are real people and easy to verify. You can always find them on LinkedIn with verified profiles. If youre unsure, feel free to reach out to us on our official LinkedIn Company Page.
We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) never WhatsApp, Telegram, or SMS.
Well never ask for payment or personal financial details. If anyone does, please dont share any information and let us know right away.

If something ever feels off or youre unsure about a message, wed much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity and we care about keeping your experience (and safety) as genuine as possible.

Fulfillment Supervisor

CookUnity

Job Description