Full Time Customer Service & Sales Consultant CAPALABA
Telstra
Brisbane, Queensland, Australia
Full-Time
Competitive
OfficeSenior
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra,we’remore than just a leading telecommunications company—we’rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you’llhave the opportunity to work for aniconic Aussie brandthat’sbeen connecting Australians for generations. Youwon’tjust be a friendly face in-store—you’llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
WhatYou’llBe Doing:
Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Annual Fixed Remuneration:$71,330.00per year*
*Junior Rates apply for those under 20 years of age.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on publicholidays.*12% superannuation included
Generous Discounts: Enjoy30% off Telstra services and exclusive offers with over240 brands and partners.
Leave Options: Take advantage of16 weeksof paid parental leave, theTelstra Extra Day Off,gender affirmation leave,Cultural Leave,Blood Donor Leave, and the ability topurchaseup to4 weeks ofadditionalleave.
Training & Career Growth Opportunities: Access over17,000 learning programs with LinkedInLearning, anddevelop your career with ourFuture Ready program designed to build on your skills and prepare you for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit frommonthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is itYouWe’reLooking For?
Great Communication Skills:You’rea naturalat connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:You’remotivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:You’reeager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience:Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!
How to Apply:
Ready to kickstart your journey with us? Click "Apply Now" tosubmityour application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.
Join Us at Telstra Retail:
When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!