Functional Analyst - Enabler

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Functional Analyst at Kyndryl, you will be supporting and leading the analysis, design, and delivery of banking solutions. The role involves translating business needs into solution specifications, collaborating with cross-functional teams, and ensuring successful implementation aligned with business goals, technology standards, and regulatory requirements

Key Responsibilities

• Lead identification, analysis, and documentation of business, system, and solution requirements
• Define and validate performance, scalability, security, and service quality requirements
• Perform end-to-end impact analysis across applications, integrations, and data flows
• Ensure traceability of requirements throughout the delivery lifecycle
• Own and drive solution design specifications aligned to enterprise architecture
• Develop conceptual and logical data models
• Define source-to-target data mappings and create data flow diagrams and transformation rules
• Contribute to effort estimation and solution sizing
• Act as a key bridge between business and technology teams
• Lead stakeholder discussions and ensure alignment across teams
• Facilitate Agile ceremonies and backlog refinement where required
• Mentor junior analysts and review deliverables
• Define validation approach, test strategy, and acceptance criteria
• Oversee SIT and UAT execution and ensure solution quality
• Analyze defects, conduct root cause analysis, and drive resolution
• Ensure deployment readiness
• Ensure alignment with banking regulatory and compliance standards
• Embed risk controls and cybersecurity considerations in solution design
• Support audit, compliance reviews, and first-line-of-defense activities
• Drive process improvement and standardization of analysis practices
• Identify opportunities to enhance customer experience through technology
• Contribute to reusable assets and domain knowledge repositories

Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 5 to 7+ years of experience in banking or BFSI domain
• Strong understanding of Customer lifecycle and engagement processes: Customer onboarding, profiling, segmentation, and relationship management
• Deep knowledge of Marketing & Campaign Management capabilities:
• Campaign design, execution, monitoring, and performance analytics
• Customer segmentation, targeting, personalization, and next-best-offer strategies
• Expertise in Customer Servicing & Interaction Management:
• Case management, service requests, complaint handling, and customer support processes
• Omnichannel interaction handling across branch, contact center, web, and mobile channels
• Strong understanding of lead and opportunity management and sales funnel processes
• Knowledge of integration with core banking, channels, and data platforms (customer 360 view)
• Familiarity with end-to-end customer journeys and cross-domain dependencies
• Ability to engage with marketing teams, product managers, customer service units, and IT teams
• Exposure to Salesforce, Google Analytics, Notification Service, IBM Campaign will be an added advantage
• Strong knowledge of solution design, product lifecycle, and data governance & analysis
• Deep understanding of testing, customer experience, incident/problem management, and application support
• Expertise in requirements analysis, solution specification management, and feasibility assessment
• Strong knowledge of banking products and services
• Strong leadership and stakeholder management skills
• Strategic mindset with strong business awareness
• Excellent communication (written and verbal)
• High level of accountability, integrity, and adaptability
• Ability to perform in complex and high-pressure environments

Preferred Technical and Professional Experience

• Bachelore's/Master's degree in Information Technology, Computer Science, or equivalent experience
• Preferred Tools/Platforms: e.g., Jira, Confluence
• Certification in Agile SAFe

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.