GBS CSTC Clerk-2
UPS
GR - ATHENS KOROPI (GRKOP), Unknown
Full-Time
Competitive
HybridManager
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Job Description:
We are UPS, the world's largest package delivery company and we are looking for Customer Service / Customer Counter Agent to join our Customer Service department/Head Offices at Koropi (on site job)
Main responsibilities
‣ Handle incoming calls for pick up, track and trace, service guarantees & service
information, export shipments exception and other enquiries, in professional manner,
with objective to provide quality telephone customer service.
‣ Understand UPS service, product, systems and procedures
‣ Identify and record customer concern or issues
‣ Recommend solutions about service concerns to management
‣ Identify potential needs of customers and submit sales leads
‣ Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.
Qualifications
‣ Prior experience in customer service will be considered as a plus
‣ Computer skills (CRM systems) and ability to use office equipment are required
‣ Fluency in Greek and English is a must
‣ Be flexible and able to work under pressure
‣ Be Patient, with a Friendly approach and Can-do attitude
‣ Problem solving skills & able to follow procedures
What we Offer:
Employee Type:
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