GBS Operations Customer Care Representative-11

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Job Description:

The US NASA Customer Care Representative (CCR) will be responsible for delivering exceptional customer service to US-based clients through calls, chats and emails, and other communication channels, depending on the business requirements. This role requires strong communication skills, the ability to handle customer queries effectively, and a proactive approach to problem-solving. CCRs are expected to maintain professionalism, demonstrate empathy, and ensure customer satisfaction while adhering to process guidelines.

Key Responsibilities:

·Handle inbound and outbound customer calls with professionalism and clarity.

·Provide accurate information and solutions to customer queries related to their accounts, gigs, and other queries.

·Maintain high-quality standards in communication and production.

·Document customer interactions and update systems accurately.

·Collaborate with the quality team and team leaders to resolve issues promptly if required.

·Contribute to the team by meeting productivity, quality, and KPI goals.

·Stay updated on process changes, process knowledge, and service guidelines.

Knowledge & Skills:

·Excellent verbal and written communication skills in English.

·Strong interpersonal skills with active listening ability.

·Customer-centric mindset with problem-solving attitude.

·Ability to stay composed and deliver quality service under pressure.

·Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

·Require an organized, dependable, and self-motivated attitude.

Qualifications & Experience:

·Graduation should be completed in any stream.

·Prior US-based customer service experience - Preferred.

Other Requirements:

·Should be ready to work for India's night shifts including graveyard shifts.

·Should be ready to work on weekends (Saturday & Sunday)

·Work from the office is mandatory.

Employee Type:

Permanent

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