GBS SNow Solution Owner (m/f)

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People

Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global

powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving

efficiency and excellence across the globe.

Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future.

Our mission is clear:

● Operational Excellence: We are pioneering the next era of business services by re-engineering and

automating processes with RPA and Generative AI.

● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your

physical and mental health.

● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the

future leaders of the Air Liquide Group.

Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,

the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service

center; you are joining a global movement where innovation meets humanity.

Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and

grow with us.

How will you CONTRIBUTE and GROW?

The GBS SNow Solution Owner is responsible for consolidating GBS business needs, defining and driving the products’ roadmaps, prioritizing developments with the primary goals to deliver business value and meet users and internal stakeholders expectations.
The solution owner will work closely with the business stakeholders of its stream (GPO, service delivery, Tower head and Operations) and will also work hand in hand with IT partners and DDS CF in a product mode. The solution owner will rely on local subject matter experts (local key users) to drive adoption and ensure change management.

1. Strategic Solution Roadmap

• Propose, define, and drive the ServiceNow solution roadmap, aligning it with global business strategies

• Partner with Business Process Owners (BPOs) to support the definition and integration of domain-specific roadmaps

2. Value Delivery & Performance

• Define, track, and optimize value generation metrics within the scope of the solution

• Analyze performance data and build insightful dashboards to ensure continuous improvement and ROI

3. User Adoption & Change Management

• Own and monitor user adoption metrics throughout the entire lifecycle of the solution

• Establish clear adoption KPIs and coordinate end-to-end testing processes (UAT)

• Collaborate with local key users to guarantee smooth transition and change management across regions

4. Demand (DMND) & Evolution Management

• Act as the strategic second-level filter for IT and business needs, prioritizing the backlog based on business impact and feasibility

• Translate business requirements into clear technical specifications for agile IT delivery teams

#LI-AS1

Are you a MATCH?

Hard Skills / Technical Expertise

• ServiceNow Expertise:Deep technical and functional understanding of the ServiceNow platform (Certifications such asCSA- Certified System Administrator orCIS- Certified Implementation Specialist are highly recommended)

• Frameworks & Methodologies:Proficiency inITILandAgile(Scrum / SAFe) methodologies

• Process Vision:Strong business-process-oriented vision, with a focus on Back Office and Shared Services (GBS) ecosystems

• Data & Analytics:Solid analytical skills with the ability to interpret complex performance data and create actionable dashboards

Soft Skills (The Breakthrough Mindset)

• Influential Leadership:Proven ability to lead, and align diverse stakeholders

• Analytical Rigor:High attention to detail, structured thinking, and a problem-solving mindset

• Stakeholder Management:Exceptional communication skills to bridge the gap between technical IT partners and non-technical business operations

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.