Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
Job Description Summary
In this role, you will be responsible for Global Mobility moves touching the Europe Region, which requires having an in-depth understanding of processes, policies, and regulatory compliance rules. You will act as a trusted partner to the People Lead and business communities by providing detailed analysis, sound advice, and expert recommendations to enable talent deployment internationally. You will identify trends, process improvement opportunities, and will resolve operational issues. You will leverage expertise to work collaboratively across internal teams and external suppliers.
Essential Responsibilities:
- You will be responsible for End to End Global Mobility Case management for the population in the assigned scope of work
- Vendor accountability: You will manage day-to-day interactions with a complex network of relocation service providers, tax consultants, immigration consultants, and other vendors to facilitate seamless Global Mobility processes. You will ensure agreed SLAs and KPIs are met and will escalate issues to the Regional Lead.
- Stakeholder management: You will work with internal stakeholders across all levels of the organization; this requires clear expectation setting, ability to prioritize under tight deadlines, ability to build trusted partnerships to resolve complex situations in creative ways, ability to make timely, executive decisions when faced with urgent employee needs
- Advisory: You will advise the Business and relocating employees on Global Mobility policies, legal requirements, immigration regulations, cross border payroll and tax regulations.
- Partner with internal cross functional teams such as People Leads, Work & Life, People Experience, TA, My Rewards, Payroll, Finance, Corporate Tax.
- Employee Experience: Provide best in class customer service in managing expectations, anticipating customer inquiries, and removing unnecessary steps in processes
- Escalation Management: Resolve escalations in a timely manner through clear root-cause analysis and identify long term solutions/improvements along the way.
- Coach and support more junior colleagues to continue elevating skillset and caliber of the Global Mobility team
- Lead ad hoc Global Mobility projects partnering with colleagues from other Regions or cross-functionally
- Support the development and improvement of Global Mobility policies and processes based on changing market trends.
Qualifications/Requirements
- Several years of experience in Global Mobility, international relocation, Immigration and Tax in an in-house environment
- Experience dealing with internal & external stakeholders in highly complex, matrix organisations
- Understanding of labor laws, expatriate policies, expat payroll and global HR practices. Knowledge of the European landscape is a plus
- Experience working through queries requiring root cause analysis and providing end-to-end solutions. Contribute to process improvement and identification of systematic blind spots
- Experience in handling complex, sensitive and/or ambiguous/stressful situations, exercising critical thinking skills and managing escalations quickly to closure
- Ability to navigate complexity with pro-activeness and a positive and constructive approach
- Advanced knowledge of Global Mobility Technology
Desired Characteristics
- Strong English written and verbal communication to liaise with employees, People teams, and external vendors
- Understanding and sensitivity to cultural differences and practices across regions
More about this role
Work schedule: Midshift
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularService Operations (Delivery)Global Business Services
