At NiCE, we dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.
How will you make an impact
- Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioningensuring clarity on what changes, why, who approves, and how it rolls out globally
- Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
- Partner with regional leaders to balance global consistency with regional execution flexibility
- Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestonesand build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
- Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
- Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
- Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
- Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
- Establish program success metrics and build a performance narrativeadoption, activation, engagement, revenue efficiencytailored by partner type and region, and produce clear executive-ready updates with insights and actions
Have you got what it takes?
- 8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
- Demonstrated success improving and scaling an existing programnot just launching a new oneincluding governance, enablement, execution, and operational rigor
- Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
- Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
- Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
- Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights
You will have an advantage if you also have:
- Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)
- Familiarity with MDF or partner investment governance and measurement
- Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
- International/global operating experience across regions and time zones
Requisition ID:
Reporting into: VP, Partner Strategy and Operations
Role Type: Individual Contributor
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
