Global People Services Specialist, People Operations, Human Resources

The Global People Services Specialist is responsible for delivering consistent, compliant, and high-quality HR operations across the employee lifecycle. This roleis the key enabler of operational execution across the People function, ensuring efficient service delivery, strong data integrity, anda seamlessemployee and manager experience.

TheGlobal People Services Specialistpartnersacross HRto operationalize people strategies, execute core HR processes at scale, and surface insights that inform organizational decision-making.

Key Responsibilities:

1. Employee Lifecycle Management

• Execute end-to-end HR processes includingbut not limited tohiring, onboarding, job changes, and exitsincluding Reduction in Forceexecution

• Prepare and manage employment documentation (contracts, amendments, letters)

• Coordinate onboarding logistics and support new hires,managersand internal country support

• Manage offboarding processes, including exit communications and documentation

• Coordinate local benefits enrollment

• Provide employment verification and standard HR documentation upon request

2. HR Case Management & Service Delivery

• Manage HR inquiries through a ticketing system from intake to resolution

• Serve as Tier 1 support for employee and manager inquiries

• Provide accurate policy interpretation and procedural guidance

• Maintain case documentation and ensure adherence to SLAs

• Identify trends in case volume and themes to highlight potential risks or improvements

3. HRIS & Data Management

• Maintain accurate and timely HR data within HR systems (e.g., Workday)

• Ensure data integrity across all employee lifecycle transactions

• Support reporting needs by maintaining clean and reliable datasets

• Track and report on service delivery metrics (e.g., case volume, resolution time)

4. Employee Relations (Routine)

• Respond to day-to-day employee inquiries (benefits, systems, employment verification, etc.)

• Conduct initial fact-finding for employee concerns

• Escalate complex or high-risk employee relations issues toTier 2 (Head of People Operations)

• Support consistent application of policies and procedures

5. Compliance & Risk Management

• Support Compliance Manager to ensureHR processes comply with local labor laws and organizational policies

• Maintenanceofemployee records

• Support internal and external audits, including documentation and follow-up actions

• Identify compliance risks and escalate appropriately

6. Cross-Functional Coordination

• Partner with Payroll, Finance, Legal, Compliance, and Safeguarding teams to ensure aligned execution

• Support follow-ups and issue resolution across cross-functional stakeholders

7. Projects & Continuous Improvement

• Execute operational aspects of People initiatives and projects (e.g., onboarding improvements, system enhancements, policy rollouts)

• Support new country setup activities from an operational standpoint

• Identify process inefficiencies and recommend improvements

• Contribute to continuous improvement of People Services delivery

8. Performance & Talent Process Support

• Provide support to managers on process navigation and requirements

• Ensure accurate tracking andreportingof performance cycle activities

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

• 3–5+ years of experience inGlobalHR operations, shared services, or People Services environment

• Experience working with HRIS platforms (e.g., Workday preferred)

• Strong knowledge of HR processes across the employee lifecycle

• Experience working in a global or multi-country environment preferred

Skills & Competencies

• Strong attention to detail and process accuracy

• Excellent organizational and time management skills

• Customer-service mindset with a focus on employee experience

• Ability to manage multiple priorities and meet deadlines

• Solid understanding of HR compliance and confidentiality requirements

• Effective communication and stakeholder coordination skills

• Analytical mindset with ability to identify trends and insights