We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We are seeking an experienced Global Rental Operations Consultant to join our team!

How You’ll Shine

Act as main contact for customer, member, and partner inquiries
Manage communications (inbound/outbound) and provide updates
Own cases from start to resolution with cross-team collaboration
Document all interactions and resolutions properly

Manage guest relocations due to overbooking or disruptions
Arrange alternative accommodations and rebookings
Apply compensation per guidelines and track recovery costs
Ensure service continuity and customer satisfaction

Investigate complex issues (reservation, payment, system)
Identify root causes and recommend solutions
Coordinate with teams for resolution and trend identification

Ensure compliance with rates, promotions, and channel rules
Identify and escalate discrepancies in pricing or availability
Work with inventory/yield teams to resolve issues
Report mismatches affecting bookings and operations

Handle payment, refund, and revenue-share inquiries
Investigate discrepancies and coordinate with accounting
Track and update cases through resolution
Ensure compliance with PCI/PII/data privacy standards
Maintain accurate documentation for audit readiness

How You’ll Be Rewarded

Career advancement and training opportunities that will enhance the quality of your professional life
Rewards & Recognition
Competitive Health insurance with Dental Coverage
Discounted hotel and resort stay at Wyndham properties
E learning Courses
A fun and fantastic work environment that includes exciting activities and Events
Occupational Health and Safety Compliant Workplace
Shuttle Services

What You Will Bring

High School Diploma or equivalent required
Bachelor’s degree preferred

Experience working within reservation, travel, hospitality, vacation ownership, or customer support operations
Experience navigating reservation systems and related operational platforms
Strong customer service, communication, and de-escalation skills
Ability to research issues, coordinate resolution, and manage cases across multiple systems
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced, queue-driven environment
Intermediate proficiency with Microsoft Office (Outlook, Excel, Word, Teams)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Global Rental Operations Consultant

Travel + Leisure Co.

Job Description

Signup To JobProMax Today! Apply To More Jobs And Unlock More Features

Job Details