Global Security Operations Manager, CoStar Group - Richmond, VA

Who isCoStarGroup?

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings to our customers.We’vecontinually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Overview:Global Security Operations Manager

Richmond, VA | In office, Monday-Friday

TheGlobal Security Operations Managersupports the leadership and execution of a multi-functional security team at the Richmond Corporate Campus and reports directly to the Director of Corporate Security & Safety Operations. This roleis responsible forsupporting the safety and security of employees, facilities, and assets while contributing to Global Security Operations Center (GSOC) activities, including risk assessments, incident response, crisis support, and day-to-day security operations.

Key Responsibilities

Leadership & Team Development

• Direct, supervise, and support GSOC personnel, including proprietary team members and contract operators.

• Foster accountability, operational excellence, and continuous professional development.

• Partner closely with the contract account manager to ensure alignment on personnel management and operational expectations.

Operational Oversight

• Oversee 24/7 GSOC operations, including:Threat monitoring, incident detection and triage, operational readiness.

• Ensure consistent and effective execution across all shifts.

Incident Management & Emergency Coordination

• Oversee GSOC operatorsinidentifying, documenting, and triaging incidents.

• Coordinate video review andevidencepreservation activities.

• Ensure:timelyescalation to investigative personnel. effective dispatch of physical security resources, stakeholder notifications,accuratesituation reporting.

Intelligence Monitoring & Communication

• Oversee intelligence monitoring operationsutilizingplatforms such as Everbridge to track emerging risks and events.

• Ensuretimelydissemination of relevant intelligence.

• Support employee communications to enhance situational awareness and informed decision-making.

Security Programs, Policies & Compliance

• Implement and enforce security protocols, policies, and procedures.

• Conduct:security assessments, vulnerability analyses, operational audits.

• Identifyoperational gaps, ensure compliance, and support continuous improvement initiatives.

Security Technology

• Support the implementation, optimization, and ongoing enhancement of security technologies used for monitoring, detection, and response.

Crisis & Risk Management

• Support the execution of crisis management and emergency response plans.

• Conduct ongoing risk assessments toidentifyand mitigate emerging threats.

Coordination & Strategic Partnerships

• Coordinate with:Regional security teams,physical security personnel,vendorsandlaw enforcement agencies.

• Maintain strong external partnerships to enhance operational effectiveness and information sharing.

Reporting & Performance Tracking

• Prepare and deliver reportson:security incidents, operational trends, performance metrics.

• Provide leadership with clear communication and actionable insights.

Training & Awareness

• Support the development and delivery of training programs and security awareness initiatives to strengthen organizational readiness and team capability.

Flexible Availability

• Primarily aligned to a daytime, Monday–Friday schedule.

• Expected to engage directly with evening and overnight personnel as operational needs require.

• Requires a hands-on leadership presence, including availability outside standard business hours during onboarding, training, and periods of elevated operational demand.

Additional Responsibilities

• Performadditionalduties as needed to support the development, maturity, and effectiveness of GSOC operations.

• Contribute to building and refining:policies, post orders, operationalproceduresand processes

Basic Qualifications

• Bachelor's degreerequiredfrom an accredited, not-for-profit, in-person college/university.

• Demonstrated commitment and tenure with prior employers.

• 5–8 years of experience in:security operations, intelligenceoperationsand emergency communications environments.Examples include GSOC, Emergency Operations Center (EOC), or 911/Department of Emergency Communications environments.

• Experience should reflect sustained, hands-on responsibility in a primary operational role rather than limited or occasional assignments.

• Demonstrated supervisory experience or experience serving as an informal operational leader,including:guiding team members, supporting performance management, contributing to day-to-day operational execution.

• Strong understandingof:security technologies& operational best practices.

• Strong problem-solving and decision-making abilities.

• Effective communication and interpersonal skills.

Preferred Qualifications

• Advanced security certifications such as:Certified Protection Professional (CPP)orPhysical Security Professional (PSP)

• Experience in GSOC operations and crisis management.

• Experience with personnel badging and credentialing processes.

• Proficiencywith:security management softwareand incident reporting tools

• Familiaritywith:open-source intelligence (OSINT) research techniquesand social media monitoring

• Ability tooperateeffectively in high-stress environments whilemaintainingconfidentiality.

• Strong knowledgeof:physical security systemsand video surveillance technologies, including Genetec

• Knowledgeof:emergency response proceduresand crisis management protocols

• Demonstrated ability to handle sensitive and confidential information with discretion.

What's In ItForYou?

When you join CoStar Group,you’llexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirementplanwith matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Groupis not able toprovide visa sponsorship for this position.