Global Senior Manager - Order Management

Global Senior Manager - Order ManagementThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you

What you will do:

Order Lifecycle Management

• Oversee the order management process (Order Booking and change orders) for networking services.
• Ensure accuracy and compliance in order entry, validation, processing & fulfillment
• Manage complex orders involving configurations, contracts & renewals
• Assist / Operationalize order queues and resolve bottlenecks to meet SLAs

Team Leadership & Development

• Lead, mentor & manage a team of order management specialists
• Set performance goals, conduct regular reviews, and drive continuous improvement
• Build a high-performance culture focused on accountability and customer success (Specific on Networking)

Cross-Functional Collaboration

• Work closely with Sales, CX&O, Finance and Technical Support teams (Including IT)
• Liaise with partners, Internal Aruba TM’s, Sales, customers to resolve order-related issues
• Ensure alignment with global processes and policies

Process Optimization & Automation

• Identify process inefficiencies and implement improvements (ICM, OPAL etc.)
• Drive automation initiatives and partner with Business Operations + PM’s
• Standardize workflows to enhance operational efficiency – Order bookings, Business Controls and compliance checks.

Compliance & Risk Management

• Ensure adherence to company policies, contractual obligations, and regulatory requirements
• Manage audit readiness and documentation for order transactions – Business Controls.
• Address risks related to contracts and order acceptance.

Customer Experience

• Maintain high levels of customer satisfaction through proactive communication
• Address and resolve escalations related to order delays, billing or discrepancies

Track and improve key performance indicators (KPIs) such as order accuracy and turnaround time

What you need to bring :-

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 10+ years of experience in a business related function, preferably sales, finance, or accounting.
• Typically 2-4 years of people management experience.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#operations

Job:

Sales Operations

Job Level:

Manager_2

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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