Group Manager Candidate - EC Logistics Development Department (ECLD)

Job Description:

Business Overview

When people hear the name "Rakuten," they often immediately associate it with our e-commerce services such as "Rakuten Ichiba," "Rakuten Books," and "Rakuten Fashion."

When you place an order on these services, it has become standard for the item to arrive at your doorstep the very next day. Have you ever wondered where these items are managed, how they are packed, and how they are shipped to you? This "behind-the-scenes" world, which is often invisible to our customers, is the core responsibility of EC Logistics team.

Department Overview

We operate numerous warehouses across Japan, where we store and manage inventory for "Rakuten Books," "Rakuten Fashion," and "Rakuten 24," handling everything from inbound processing to outbound shipping. We also provide "Rakuten Super Logistics" as a service, where we manage logistics operations on behalf of merchants selling on Rakuten Ichiba.

We, EC Logistics Development team build the systems that make all of these warehouse operations possible. If our systems stop, the items bought online cannot reach our customers. Logistics is the only point of physical contact with our customers, and our systems are not just "back-office tools" - they are the engines that create the actual customer experience.

While managing these warehouse-side systems, our department is also responsible for critical features such as the "Estimated Delivery Date" displayed on Rakuten Ichiba, "Order Tracking" from purchase history, and delivery-related notifications.

In short, we, EC Logistics Development team develop and operates the systems that underpin the entire logistics infrastructure of the Rakuten Group.

Position:

Position Details

In this position, you will lead a team of approximately 10 full-time employees within the system development department responsible for Rakuten Group’s logistics services and logistics-related data/API services. As a Group Manager, you will demonstrate strong leadership while overseeing the end-to-end management of our systems, including projects, products, quality, costs, and personnel.

Work Environment

The entire department consists of approximately 200 members across Japan and overseas. You will be leading a group of about 15 professionals.

Many of our members joined us with backgrounds as product managers or engineers in various fields. Interestingly, over 70% of them had no prior experience in logistics before joining, and they successfully acquired the necessary domain knowledge after joining our department.

We primarily utilize the internal Private Cloud environment, with some resources on Public Cloud.

Mandatory Qualifications:

Desired Qualifications:

Other Information:

Additional information on Location

Rakuten Crimson House (Head office)

Additional information on Transfer

No relocation required. However, domestic business trips to warehouses across Japan may be required as needed

Additional information on English Qualification

TOEIC Score 800 above or possess equivalent abilities

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