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This roleis responsible fordriving the growth and lifecycle management of Support Services within the broader Technology Solutions portfolio. It focuses on executing go-to-market (GTM) strategies that enable revenue growth, customer adoption, and long-term value realization.
The GTM Manager - Services growth, works across regions, countries, and key stakeholders to ensure consistent strategy execution, alignment with partner ecosystems, and scalable best practices. The role spans the full customer lifecycle—frominitialengagement through adoption and expansion—while contributing to continuous improvement of services, offerings, and operating models.
Collaboration is critical, particularly across sales, services, and partner teams, to ensure integrated delivery of solutions and alignment with overall businessobjectives.
This role requires a valid work permit in any of the countries listed.
- Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand).
- Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment.
- Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities.
- Enable consistent execution across countries by sharing best practices and supporting scalability of successful approaches.
- Contribute to the development and standardization of service offerings, frameworks, and operating models.
- Leverage tools, insights, and feedback to support ongoing improvement of services and solutions.
- Ensure alignment across sales, services, and specialist communities to deliver a cohesive client experience.
- Provide leadership and direction to lifecycle and specialist communities, fostering collaboration and capability development.
- Support mentoring, coaching, and upskilling initiatives to enhance performance and effectiveness.
- Promote a culture of continuous improvement, accountability, and knowledge sharing.
- Work closely with client-facing teams to support consistent and high-quality customer engagement.
- Build andmaintainrelationships with key stakeholders to understand business needs and position relevant service solutions.
- Support resolution of strategic client issues and contribute to strengthening long-term partnerships.
- Ensure alignment with global services strategy and operating models.
- Collaborate with cross-functional and regional teams to drive consistency and adoption of best practices.
- Actively contribute to global communities by sharing insights, lessons learned, and innovation.
Requiresexpertiseacross the full Support Services Lifecycleand Software understanding:
- At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support
- Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributorrelationand high-level competitive landscape
- Understanding of theTSIALAERand DAREmodel and the roles played throughout the lifecycle.
- Strong understanding ofSW &service lifecycle management and go-to-market strategies in a technology or services environment.
- Experienceassalesspecialist, business development, or services delivery, ideally in a multi-country or matrix organization.
- Ability to collaborate effectively across functions and build strong stakeholder relationships.
- Strategic thinking combined with execution focus and results orientation.
- Strong communication, presentation, and analytical skills.
- Knowledge of IT services environments and industry practices is beneficial.
- Interpersonal skills with the ability to develop andmaintainsolid stakeholder relationships and collaborate with key client facing teams
- Demonstrates leadership skills and drives standards of performance
- Strategic thinking ability coupled with strong planning and execution skills
- Assertive in approach coupled with confidence in area of expertise and the ability tofacilitatebusiness conversations
- Ability to interpret complex data/reports, derive business insights and define relevant operating responses
- Sufficientknowledge and understanding of IT service environment, serviceoperationsand ITIL practices
- You have an educational background in IT, business administration or information management focused on product management and/or business development.
- Experience in product and business development in technology and services domains, including client facing responsibilities.
- You are familiar with consulting led approaches,methodologyand practice.
- Strong communication,presentationsand planning skills are key.
- Experience in project management and/or marketing will be an asset.
- You are fluent in written and spoken English and have hold positionsin which you havedemonstratedyour ability to engage with a wide range of functional and geographical organizations, including multicultural management
Academic Qualifications and Certifications:
- Tertiary level qualification such as a business management or equivalent degree
- Certification and/or working knowledge of ITIL practice.
- English: Fluent (Mandatory)
- Business DevelopmentLeader
- Partner Business DevelopmentManager
- Support Services & SW Specialist
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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