GTS OEM and Partner Support Lead

GTS OEM and Partner Support LeadThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

As a GTS Lead for OEM and Partner Support, you will have the opportunity to make a visible impact by shaping partner experience, improving service performance, and driving meaningful business outcomes across a high-priority support ecosystem.

The Lead for OEM and Partner Support play a critical role in ensuring a high-quality, consistent, and partner-centric support experience across OEM, PPS, and PSP programs. This is a strong opportunity for someone looking to expand their leadership footprint, strengthen cross-functional influence, and gain deeper exposure to partner-facing operations, service strategy, and executive stakeholder engagement.

What You’ll Do:

• Lead end-to-end management of OEM and partner escalations, ensuring timely resolution, clear governance, and strong coordination across technical, operational, and business teams.
• Serve as the primary point of contact for OEM and partner stakeholders, building trusted relationships through proactive stakeholder management and effective communication.
• Collaborate closely with HPE Services Portfolio, OEM Customer Experience, Product Services Business Units, and GTS delivery teams to onboard new partners, improve support models, and enhance customer experience.
• Drive cross-functional projects and plans of record focused on service improvement, partner experience, process standardization, and operational efficiency.
• Prepare and deliver clear, >

  Additional Skills:

  Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

  What We Can Offer You:

  Health & Wellbeing

  We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

  Personal & Professional Development

  We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

  Unconditional Inclusion

  We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

  Let's Stay Connected:

  Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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  Job:

  Services

  Job Level:

  Intermediate

  HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

  Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

  HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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  All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.