GUEST EXPERIENCE AGENT
Four Seasons Hotels and Resorts
Rabat ⵔⴱⴰⵟ الرباط, Rabat-Salé-Kénitra ⵔⴱⴰⵟ-ⵙⵍⴰ-ⵇⵏⵉⵟⵔⴰ الرباط-سلا-القنيطرة, Maroc ⵍⵎⵖⵔⵉⴱ المغرب
Full-Time
Competitive
OfficeExecutive
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.Guest Experience Agent –FourSeasons Hotel RabatKasrAl Bahr, Morocco
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world andgrowing. At Four Seasons, we are powered bypeopleand our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live withusor discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel RabatKasrAl Bahr, Morocco:
This incredible hotellocatedin the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby,locatedwithin lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
The Role ofthe Guest Experience Agent:
We currently have an opportunity for a talented and Guest Exeprience Agent to join our Four Seasons Hotel RabatKasrAl Bahr team in Morocco!
As a Guest Experience Agent, your responsibilities are :
Delivera warm,personalizedwelcomeanddeparture,ensuringsmootand efficient check-in and check-outexperiences
Anticipateguestneeds,managerequests, andresolveconcernspromptlywithproactive follow-up
Maintainaccurateguestprofiles,preferences, and interaction records,ensuringstrongattention to the administrativesideof theguestexperience
Preparepersonalizedwelcomecardsandspecialcommunications toenhanceguestrecognition
Coordinatewithalldepartmentstoensureseamless, consistent, and high-qualityservicedelivery
Monitorarrivals,departures, and in-housegueststoprioritizeandpersonalizeservice
Organizespecialarrangements,amenities, andtailoredexperiencestoelevateguestsatisfaction
Recognizereturningguestsandcreatememorable“wow moments”alignedwithFour Seasons standards
Conductroutine inspections ofguestroomstoensurequalityandmaintenance standards
Handle administrativetasks,reporting, andcommunicateguestfeedback or incidents
Supportteamoperations,participatein briefings, and assistcolleaguesduringpeakperiods
Our Ideal Guest Exeperience Agent candidate will have:
We are seeking a talented Guest Experience Agent to join our team at Four Seasons Hotel RabatKasrAl Bahr!
Strong communication andinterpersonalskills
High attention todetailandorganizationalability
Problem-solvingmindsetwithaguest-focusedapproach
Abilitytomultitaskin a fast-pacedenvironment
Knowledge ofhospitalitysystems(Opera)isanadvantage
Fluency in French, Arabic and English isa mustfor this location, along with eligibility to work in Morocco.
Four Seasons Hotels and Resorts can offer what manyhospitalityprofessionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”