Guest Relations Officer - Communications-3

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

About Four Seasons Hotels and Resorts:

Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.

Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.

About the location:

A unique property, the Four Seasons Resort Seychelles is tucked away in the secluded Petite Anse bay on the southwest coast of Mahé, the Seychelles’ largest island. The pristine Petite Anse beach and largely untouched natural landscapes, provide all who visit a sense of escape, adventure and discovery. From here you can easily get to know local Seychellois culture at nearby Victoria Market, Takamaka Rum Distillery or Jardin du Roi Spice Garden, or venture by boat for guided day trips to other remote islands such as Praslin or La Digue.

BASIC PURPOSE: Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNCTIONS:

1. Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. (35%)

2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. (20%)

3. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. (10%)

4. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

5. Work harmoniously and professionally with co-workers and supervisors. (10%)

6. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. (5%)

7. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. (5%)

8. Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space. (5%).

NON-ESSENTIAL FUNCTIONS:

1. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists.

2. Perform other duties or projects as assigned by hotel management and staff.

KNOWLEDGE AND SKILLS:

Education:

Experience:

Skills and Abilities: Ability to read, write and speak English.

No. of employees supervised: Zero

Travel required: None

Hours required: Eight hour shift; scheduled days and times may

vary based on need.