Guest Service attendant-1

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

1. Maintain an upbeat, friendly and congenial personality while greeting, transporting and escorting guests.

2. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.

3. Take care of the buggy being used throughout the day, report any damage, incident or issues to security and Eng department.

4. Keep the buggy clean and tidy for the guest usage and to be up to the FS Standard.

5. Be committed to the security buggy driving P&P.

6. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

7. Greets all guest passing through public areas and offers them assistance.

8. Works harmoniously and professionally with co-workers and supervisors.

9. Maintain the Arr / Dep lounge area, tidy and clean, and the back office tidy & clean, making sure we have enough amenity for Arrival & Departure (wet towels, water, wlc drinks).

10. Align with Forbes & LQA standards in all the services & guest connection you provide.