Guest Services Coordinator
Loews Hotels & Co
FL - Orlando - Hard Rock Hotel at Universal Orlando, Unknown
Part-Time
Competitive
OfficeAssociate
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Hard Rock Hotel
Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.
Who We Are:
Founded in 1960, Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourproperties inourCorporateOffice, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creatinga Team Member experiencewhere you belong no matter what race, color, religion, sex, sexualorientation, genderidentity, national origin,veteranor disability statusthat makesyou, youisa daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts,perksand more
Many of our Leadership positions are bonus eligible
What We're Looking For:
A dynamicGuest Services Coordinatorwith the ability todeliver a smooth and welcoming experience for guests from arrival to departure.Thisroleis responsible forcoordinating guest requests for bell services and ensuring effective communication between guests and the bell team, whileassistingwith service delivery as needed.
Who You Are:
Aservice-orientedindividualwithstrongcommunicationandinterpersonal skills
Someone who works wellin a dynamic, fast paced environment
An organized thinker who is comfortable using technology and tracking systems
A flexibleteam playerwilling toassistwith hands-on service when needed
What You Will Do:
Greet guests andinitiatebell service requests
Coordinate and track guest requests using service management systems
Communicate effectively with the bell team to ensure promptassistance
Assistwith luggage handling and room escorts as operationally needed
Maintain a clean, orderly, and welcoming lobby and entrance area
Provideaccuratehotel and local area information to guests
Support guest flow and coordination with Front Office and valet teams
Ensure proper care and cleanliness of luggage carts and equipment
Address guest questions and concerns, escalating when appropriate
Stay informed about hotel amenities, services, and transportation options
Assistwith guest transportation needs as assigned
Consistently uphold Loews Hotels' service culture and standards
Your Experience Includes:
Previous experience in hospitality or relevant industry required.
Previous experience with dispatching, scheduling, or team coordination preferred.
Previous experience with bell services preferred.
Intermediate computer skills and ability to learn Property Management Systems required.
Familiarity with Opera, HOTSOS, and Alliant is preferred.
Position requires valid state issued Driver’s License in good standing to operate a company vehicle.
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing, walking, lifting, pushing, and pulling 75+ pounds as needed.
Position requires the ability to withstand outdoor elements for long periods of time as needed.
Who You'll Supervise:
N/A