Job Title
Guest Services Supervisor
Job Description Summary
Guest Services Supervisor - Thames Tower, Reading
Job Description
We are seeking a proactive and customer-focused Guest Services Supervisor to join the team at Thames Tower. This is a diverse role that combines responsibility for the day-to-day operation of the building with the delivery of an exceptional occupier and guest experience. Working closely with the Building Manager, you will help ensure the building operates safely, efficiently and in line with all compliance requirements, while acting as a key point of contact for occupiers, visitors and service partners. The successful candidate will take ownership of front-of-house service delivery, support building management activities, coordinate maintenance and contractor services, and foster a welcoming, engaged and connected building community through effective communication and relationship management.
Roles & Responsibilities
- Deliver an outstanding front-of-house experience for occupiers, visitors and stakeholders.
- Serve as a primary point of contact for occupier and guest enquiries, ensuring a professional, responsive and solution-focused approach.
- Support the Building Manager with the day-to-day operational management of the property.
- Coordinate planned and reactive maintenance activities to ensure minimal disruption and high service standards.
- Assist in the supervision and management of contractors and service partners, ensuring compliance with site procedures and health and safety requirements.
- Maintain effective communication with occupiers regarding building activities, works, events and service updates.
- Support the management of occupier requests, ensuring issues are tracked, escalated where necessary and resolved in a timely manner.
- Assist with purchase order processing, invoice administration and general property management tasks.
- Support compliance, risk management and business continuity activities to ensure the building remains safe and legally compliant.
- Conduct or assist with regular property inspections and maintain accurate records where required.
- Assist with sustainability initiatives and environmental objectives across the building.
- Support occupier engagement activities, events and community initiatives to enhance the workplace experience.
- Build strong working relationships with occupiers, contractors, suppliers and colleagues to promote service excellence and continuous improvement.
Education & Qualifications
Essential
- Previous experience in a customer-facing supervisory role within hospitality, workplace experience, facilities management, property management or a similar environment.
- Exceptional customer service and stakeholder management skills.
- Strong verbal and written communication skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
- Strong problem-solving ability and attention to detail.
Desirable
- Experience working within a commercial property or facilities management environment.
- Knowledge of CAFM systems and electronic logbooks.
- Understanding of building compliance and health and safety requirements.
- IOSH Health & Safety qualification or equivalent.
If you are passionate about creating exceptional customer experiences, enjoy building strong relationships and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. Join Thames Tower and play a key role in delivering a best-in-class workplace experience while supporting the successful operation of a landmark commercial building. Apply today and help us create an environment where occupiers, guests and colleagues can thrive.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
