Head of Account Management, Digital

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management, Digital

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of team leads and account managers (over 40 total) who are responsible for accelerating the growth of our strategic merchant relationships and payments revenue. You are comfortable streamlining complex team operations, encouraging effective collaboration, and engaging with executives to drive mutual beneficial outcomes. As a critical role in the continued success of our US operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

• Lead a business focused team of managers and their direct reports. Develop and motivate, and coach in areas including but not limited to: people management, expectation setting, strategic portfolio growth, and conflict management
• Serve as an executive stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of merchants 
• Set clear individual and team goals focused on commercial growth and business impact. Report on performance and metrics at an executive level
• Identify and work with cross functional teams to improve internal processes and product offerings the enable scaled growth and enhance our merchant experience
• Create strategic plans to execute company commercial goals
• Create an inspiring and collaborative team environment with an open communication/feedback culture
• Recruit and develop new team members in line with the Adyen culture and required skills

Who you are

• An energetic self-starter with a proven commercial edge in a high growth technology environment, entrepreneurial track record and strong negotiation skills
• Experience scaling a client facing or revenue generating function within a fast paced, collaborative environment
• Demonstrate understanding of the unique commercial and operational drivers of enterprise businesses
• An excellent written and oral communicator and team player with strong management skills and business aptitude

Minimum Qualifications:

• 10+ years experience in building and managing large multi-level teams 
• 8+ years experience in account management, business development, consulting, or a related field
• Experience in managing a portfolio of Fortune 500 accounts
• Payments experience required 

Other Job Details:

• This role is based out of our San Francisco office (preferred), with New York as an alternative location. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. 
• Domestic and international travel required

The salary range for this role is $245,000-320,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco or New York office with a preference for San Francisco. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.