Head of Client Lifecycle Management

End Date

Friday 03 July 2026

Salary Range

£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

If you’re motivated by improving how clients experience and grow with a business, this role puts you at the centre of it. You’ll lead how we engage millions of Business Banking clients, using data and insight to personalise journeys, reduce churn and unlock new growth opportunities.

Job Description

JOB TITLE: Head of Client Lifecycle Management

SALARY: Competitive

LOCATION(S): London and Bristol

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity:

This is a senior leadership role shaping how we engage, retain and grow engagement with our Business Banking client base at scale.

You'll lead the end-to-end client lifecycle strategy, focused on improving engagement, retention and cross-sell. You’ll own how we communicate with existing clients, ensuring contact is personalised, insight-led and well-governed across all channels and journeys. You'll lead the effective use of marketing technology, AI, agile delivery and insight to deliver scalable, compliant and effective personalisation.

You'll provide product management leadership in delivering not just personalisation technology but also in optimizing customer experience and performance of key digital and operational journeys that drive engagement and cross-sell.

You'll define and implement plans to proactively retain strategically important clients.

What you’ll be doing:

• Define and deliver the Business Banking client lifecycle strategy, driving engagement, retention and cross-sell across the client base

• Own the client communications strategy, ensuring personalised, coordinated and >

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.