Head of Japan Integrated Customer Experience (ICX)

ABOUT US

Adobe's Integrated Customer Experience (ICX) organization unites frontline Sales
and Support as the primary point of engagement for customers across the Creativity and Productivity portfolio -- Creative Cloud, Document Cloud and Acrobat, Adobe Express,Adobe Stock, and Adobe Firefly. As Head of Japan ICX, you will lead a blendedorganization including direct people-managers and a vendor/partner workforce, spanning inbound and outboundsales, customer success account management (CSAM), and support. You will carryfull accountability for gross and net-new Annual Recurring Revenue (ARR) in oneof Adobe's most strategically important markets.

This role combines commercial ownership with operational rigor and people
leadership through managers. You will define how Adobe acquires, retains, and
grows customers in Japan - particularly across the high-volume SMB segment;
partner deeply with the Digital Sales organization to operate as one connected
motion; and champion "Digital Human Collaboration" as a core pillar of the SMB
strategy, orchestrating digital-led and human-led engagement to serve customers
at scale and with quality. You will embed AI-assisted, href="https://www.adobe.com/adobe-for-all.html#:~:text=and%20culture.-,Our%20company%20values.,-As%20we%20look">values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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