Head of Luxembourg Transfer Agency

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The role

Reporting to the EMEA Head of Transfer Agency, this role holds overall accountability for the Transfer Agency function in Luxembourg, ensuring strong governance, operational control, and service excellence. The successful candidate will act as the senior site and functional leader for Transfer Agency in Luxembourg, with responsibility for performance, risk management, and regulatory readiness.

Responsibilities

• Drive process consistency, standardization, efficiency, and oversight in line with global and EMEA Transfer Agency strategy.

• Lead Transfer Agency initiatives and ensure alignment with overall business strategy.

• Support new business onboarding and growth initiatives within the constraints of existing workloads and approved budgets.

• Provide leadership and guidance to staff, fostering an environment that encourages employee engagement, teamwork, and open communication.

• Manage multiple teams or functions through the direct leadership of managers, providing coaching, direction, and strategic oversight.

• Identify talent needs, drive high performance culture and plan for key succession and development.

• Make staffing and organizational decisions, manage expenses, and oversee the annual salary review process for the function.

• Participate in divisional and regional strategic planning, translating strategy into local priorities and ensuring delivery against objectives.

• Develop, manage, and control the Transfer Agency budget for Luxembourg, ensuring financial discipline and cost transparency.

• Lead complex initiatives involving multiple disciplines and ambiguous or evolving business and regulatory issues.

• Maintain a balanced, cross‑functional perspective, partnering with Compliance, Risk, Legal, Technology, and Operations to improve efficiency, effectiveness, and productivity.

Skills and Experience

• Seasoned Transfer Agency leader with extensive technical, regulatory, and business expertise, ideally within Luxembourg or a comparable regulated environment.

• Strong business strategy and planning capability, with experience managing the profitability and performance of a major business segment.

• Demonstrated leadership and organizational skills, with experience directing activities across multiple units or functions.

• Excellent oral and written communication skills, with the ability to influence senior stakeholders.

• Proven ability to lead through change in a dynamic, evolving environment.

• Highly flexible, adaptable, and resilient leadership style.

• College or University degree and/or equivalent relevant professional experience.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.