Job Description:
SUMMARY OF POSITION
Head of Material Support & Logistics (MS&L) manages Airbus Helicopters Japan Supply Chain and Spares & Repairs Order Administration. He / she is responsible for material support & logistics, warehousing, spares & repairs order administration and distribution functions. Head of Material Management has 3 sections and ~20 headcounts under his /her responsibility: Spares & Repairs order administration section; Logistics, warehouse and MRO (Maintenance Repair and Overhaul) supply section and procurement section (aero and general).
DUTIES AND RESPONSIBILITIES
- Responsible & Accountable for Japanese customers satisfaction related to material support & logistics (OTR new Spares & Repairs for Japan).
- Ensure that all action from/with central & region are properly set and driven to met the Customers Satisfaction objectives.
- Manage effectively a team of around 20 people managing the end to end performance of material/parts delivery to internal and external customers.
- Establish and/or monitor key performance indicators (KPIs such as but not limited to: operational results, mOTR Spares (5b, 5a), mOTR Repairs (6a, 6b), backorders, AOG service rate, OTQ, etc.) across the value chain, focusing on cost, quality, delivery, and customer satisfaction.
- Oversee the performance of local stock in value, stock collection adequacy, Fill Rate & delivery rate.
- Set up and lead routines with Central, regional & internal teams to boost performance: delivery performance reviews, collection reviews, advance order reviews, backorder level, spares & repaired parts delivery performance, xBH parts delivery performance.
- Contribute, Follow and embrace the material support & logistics strategy in Asia-Pacific, in close collaboration with the Ho MS&L APAC.
- Implement consistent and profitable replenishment strategies in line with Airbus Helicopters practices.
- Manage strategically 3rd party warehousing & distribution partners.
- Implement and rationalize relevant transport carrier’s choice per destination and type of shipments.
- Manage Helicopters imports in Japan: transport mode, costs, customs and insurance. Participate and represent AHJ team and customers to regional and central performance reviews, escalating any deviation of performance for the Japanese customers.
- Participate to Customer facing event such as symposiums and focus group to engage in direct dialogue about material management performance and ongoing initiatives.
- Be the main Point of contact towards Japanese customers for any issue related to spare & repair parts delivery.
- Ensure proper AOG management of AH spare parts during weekend and evening.
- Coordinate actions within S&S, Sales, regional and central team with the aim to respect commitments towards Customers and improve their satisfaction.
- Ensure and enhance the deployment of Airbus e-procurement tools (Ordering, Web MRO) towards Customers.
- Ensure cost of operation is kept within the budget of the department.
- Proactively identify supply chain risks on an on-going basis and implement mitigation action plan as required.
- Follow Key Performance Indicators to drive change and cross-functional accountability and set new KPI if necessary to reach targets, decrease costs and improve customer satisfaction.
- Optimize team’s organization to increase work efficiency and to protect employee’s well being at work
- Ensure the development of team skills and competencies through training and coaching.
- Develop a Retention plan to limit employees turnover and loss of key competencies.
- Ensure supply chain and spare orders are managed in compliance with export control rules.
JOB REQUIREMENTS
Essential
- Solid experience in supply chain and part order administration
- Good staff engagement skills and the ability to motivate staff at all levels
- Ability to build credibility and influence senior management including regional and headquarter level.
- Aerospace knowledge to understand customer’s issues linked with business
- Excellent knowledge of Order Administration tool (SAP) and AH processes: Warranty management, AH Spares/Repair processes, Management tool (dashboard) for making strategic decisions
- Strong proven leadership in a complex environment with a high level of uncertainty around predicted or future demand
- Ability to negotiate at the highest level with suppliers or customers
- Commercial and analytical skills to manage budgets and KPI’s
- Must be result and target oriented
- Must be organized with strong communication skills to interact with internal and external stakeholders
- English is mandatory, Japanese is strongly recommended
Desirable
- Understanding of AH Directorates and AH network
- Strategic vision with ability to recognize trends and business opportunities
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Japan Co. Ltd
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Material Support & services
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