Head of Product - Citi Commerce, Director (Hybrid)
Citi
Paradise, Nevada
Full-Time
$170,000
HybridDirector
Citi is evolving its current commerce offerings and branching into new avenues of growth by offering merchants access to high value cardmembers across Citi's digital properties and partner placements. By combining Citi's scale, trusted customer relationships, and real purchase insights, the business delivers advertising that is relevant to customers and drives measurable, incremental impact for advertisers.
As the Head of Product, you will build and lead the product organization for Citi Commerce, setting the vision, owning the investment agenda, and ensuring the business has the platform capabilities to compete and win in the commerce media market. You will be accountable for the commercial outcomes of the product portfolio and will represent the product organization at the most senior levels of Citi and with key external partners.
Job Summary
The Head of Product is a senior leader responsible for building and leading the Citi Commerce product organization, setting the overall product vision and strategy, and ensuring the platform delivers against the business's commercial goals. Reporting to the Head of Wallets & Commerce, this individual owns the product investment agenda across the ad and offers portfolio, is accountable for the commercial performance of the product organization, and manages a team of product professionals including the Product Lead.
This is a high-impact, high-visibility role at the forefront of Citi's emerging commerce business. The Head of Product will own the technology investment pipeline and budget, set the strategic direction for data partnerships and third-party integrations, and serve as the most senior product voice in cross-functional forums and executive reviews across Strategy, Technology, Digital, Marketing, and Analytics.
Key Responsibilities:
Build, lead, and develop the Citi Commerce product organization, including hiring, managing, and developing the Product Lead and other product professionals, setting team structure and accountability frameworks as the business scales
Set and own the overall product vision, strategy, and investment priorities for Citi Commerce, ensuring the ad and offers portfolio is sequenced and resourced to deliver against commercial goals
Own the technology investment pipeline and budget at a portfolio level, making resource allocation decisions and ensuring spend is aligned to strategic priorities and commercial outcomes
Set the strategic direction for data partnerships and third-party integrations, including SKU-level data, merchant data partnerships, and AdTech and MarTech vendor relationships, with the Product Lead managing execution
Drive senior stakeholder alignment across Strategy, Technology, Digital, Marketing, Analytics, Finance, Legal, and Risk, serving as the most senior product voice in cross-functional forums and executive reviews
Own the governance framework for product launches, setting the standards and processes that the product team follows through legal, risk, and regulatory review
Represent the product organization externally with major AdTech and MarTech partners and internally with Citi's most senior leadership, building credibility and strategic relationships that advance the platform
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
15+ years of experience in product management or product development, with significant tenure in AdTech, commerce media, or a related field, including demonstrated experience building and leading product organizations
Proven track record of building, managing, and developing high-performing product teams, including hiring senior product talent and setting organizational structure
Proven ability to thrive in highly matrixed organizations, driving alignment around key decisions across business, technology, and senior leadership
Experience managing strategic partner relationships at the most senior level, including executive stakeholder management and governance of complex third-party integrations
Proven track record of setting and owning a product investment agenda, including budget ownership and portfolio-level prioritization
Excellent executive communication and influence skills, with the ability to represent the product organization credibly at the highest levels of the institution and with external partners
Experience in commerce media, retail media, or card linked offers technology strongly preferred
Familiarity with first-party data, audience targeting, and closed-loop measurement
Background in launching or scaling a new media product or advertising business unit
Familiarity with clean rooms, identity solutions, attribution platforms, and programmatic infrastructure
Education:
Bachelor's/University degree required, Master's degree preferred
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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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