Head of Product - Consumer Growth and Experience

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Description

We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.

Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain - Access and Activation, owning the end-to-end customer entry point and early lifecycle.

You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.

What You'll Be Doing:

Customer Experience & Personalisation

• Deliver seamless login and onboarding journeys that maximise conversion
• Evolve the Home experience into a personalised hub, driving deeper engagement
• Champion a customer-first mindset, aligning product experience with Experian's brand purpose

Innovation, Tools & AI

• Champion modern product tools, experimentation, and rel="noopener noreferrer">Find out what its like to work for Experian by clicking here