Head of Program – ORION POS, North Asia and SEAA

Your role @ CHANEL

Chanel has embarked on the journey, called ORION POS programme, to converge on a common Point of Sale technology that provides a secure, reliable, and compliant system to minimize our obsolescence risk and provide the foundation to elevate our client and advisor experience. ORION POS program should be governed to promote the adoption of processes based on the selected solution to drive deployment at speed, while avoiding duplication of work, and respecting the ‘Golden Principles’ from the Divisions and local needs. The ORION Programme will replace the aging TTPOS systems in our boutiques and is critical to support boutique sales, services and operation. This leadership role - The Head of Program, ORION POS, would be responsible to drive and manage the ORION POS programme for North Asia and SEAA.

The impact you can create at CHANEL

• Responsible for overall program planning & governance, including business case preparation, governance review, budget planning & tracking, roadmap planning and prioritization, resource planning and management.

• Demonstrate strong leadership skill to lead ORION programme team, cultivate positive collaboration and provide support on team development

• Drive communication and alignment with global ORION programme team, regional (NA, SEAA, Japan) and local market IT counterparts to ensure ongoing transparency and alignment on project plans, resources, timelines.

• Responsible for overall ORION programme project plan, lead various workstream project managers and leaders to form consolidated and integrated project plan, manage project tracking, manage inter-dependency, risk and issue management

• Responsible for ORION programme execution and technical delivery on pilot and market rollout to coordinate with various workstreams on project activities, including, project kickoff, design workshop, training, testing, cutover, post go-live support.

• Partner with change lead and business leaders on stakeholder management, communication plan and execution.

• Coordinate with POS product owner, business system analyst squad, tech & digital workstream lead on various project activities, foster positive work environment and drive effective collaboration.

• Partner closely with Retail tech team to support other retail tech initiatives that have interdependency with ORION programme

• Manage the transition from project execution to ongoing support and maintenance for ORION POS solution.

• Manage contractors/ vendors to ensure the expected project deliverables to the agreed timelines and the expected quality, as well as quality support in respect to defined SLA.

You are energized by

• Play a pivotal leadership role in a cross-region large scale transformation programme

• Drive an impactful initiative for all three divisions across NA and SEAA regions

• Transforming the heart of the House—from front-of-house to back-office, and most importantly, empowering our boutique teams.

• Collaborate with various teams within NA and SEAA, cross-functional, with the new way of working

• Collaborate with various regional teams

What you can bring to the team

• 15+ years hands on experience in Retail system design, delivery and support

• Strong leadership skill to provide support and develop team

• Strong project management skills (planning, execution, monitoring, risk management).

• Strong senior stakeholder management skill

• Solid experience in translating business requirements into technical language

• Demonstrated experience to think strategically, tactically and operationally

• Experienced in managing end-to-end digital/ IT project life cycles and leading projects involving multiple internal/ external, local/ global stakeholders.

• Experienced working at a Global/Regional/Local level (with multiple countries)

• Experience working in complex IT environments, and able to prioritise and plan complex work in a rapidly changing context.

• Experience in retail or luxury retail desired

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.