Head of Sales, Linga

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As the Head of Sales within PNC's Linga organization, you will be based remotely.

Linga is seeking a results-driven, strategic Head of Sales to lead revenue growth across our Point of Sale (POS) and Payments solutions. This executive role will own the full sales function, including direct sales, indirect channels (dealers, ISOs, and white-label partners), and expansion of the existing customer base.
Reporting directly to the General Manager, the Head of Sales will be responsible for building and executing a scalable go-to-market strategy that drives new customer acquisition, increases partner productivity, and maximizes lifetime value through up-sell and cross-sell initiatives.

Key Responsibilities:

Revenue Leadership
• Own and deliver against company-wide revenue targets, including new logo acquisition and existing customer expansion.
• Develop and execute a comprehensive sales strategy across POS and integrated payments.
• Establish predictable pipeline generation and forecasting processes.

Direct Sales Management
• Lead, coach, and scale a high-performing direct sales team.
• Drive performance through disciplined pipeline management, KPIs, and consistent sales methodology.
• Partner with marketing to optimize demand generation and conversion.

Channel & Partner Sales
• Build and expand Linga's indirect sales ecosystem, including:
o Independent Sales Organizations (ISOs)
o Dealer networks
o White-label partners
• Design and implement partner programs, incentives, and enablement frameworks.
• Drive partner recruitment, onboarding, and ongoing productivity.

Payments Growth & Monetization
• Drive attachment rates and revenue growth for payments solutions across all channels.
• Partner with product and operations to ensure competitive pricing, margin optimization, and seamless onboarding.

Customer Expansion (Upsell & Cross-Sell)
• Develop programs to maximize existing customer revenue, including:
o Feature upgrades
o Payment conversions
o Add-on services
• Collaborate with Customer Success and Account Management to increase retention and ARPU.

Cross-Functional Collaboration
• Work closely with Product, Marketing, Customer Success, and Operations to align go-to-market strategies and improve customer experience.
• Provide market feedback to influence product roadmap and pricing strategies.
Analytics & Performance Management
• Establish and monitor sales KPIs, dashboards, and reporting cadence.
• Use data-driven insights to continuously optimize performance across all channels.
• Maintain accurate forecasting and pipeline visibility for executive leadership.

Required Experience
• 6+ years of sales leadership experience in POS, payments, SaaS, or fintech.
• Proven success managing both direct and indirect (channel/ISO/dealer) sales models.
• Strong track record of driving high-growth revenue environments.
• Experience scaling a sales organization and building repeatable processes.

Preferred Experience
• Deep understanding of merchant services, payment processing, and POS ecosystems SMB merchants.
• Experience with white-label partnerships and referral-based sales models.
• Background in hospitality, restaurant, or retail technology is highly desirable.

Core Competencies
• Strategic thinking with strong execution focus
• Leadership and team development
• Partner ecosystem management
• Pipeline discipline and forecasting accuracy
• Data-driven decision making
• Strong negotiation and closing skills

Key Success Metrics
• Total revenue growth (new + expansion)
• Payments attach rate and GP growth
• Partner/channel contribution and productivity
• Sales pipeline coverage and conversion rates
• Customer retention and upsell penetration

Reporting Structure
• Reports to: General Manager

Why Join Linga
• Opportunity to lead sales for a fast-growing POS and payments platform
• Influence the strategy and structure of a multi-channel sales organization
• Direct impact on company growth and market expansion

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages and directs a team to achieve business results and customer experience goals. May have direct sales and client responsibilities. Oversees the execution of strategy.
• Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities. Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics. Develops and oversees the execution of account and sales plans.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing the full range of PNC's products and services to the client. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Develops team members while monitoring progress against individual goals. Motivates and develops staff, including acquiring top talent and managing performance-based issues. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Connects strategy to day-to-day activities and updates the team on a regular basis. As defined with the business, coaches team members on skills needed to analyze, evaluate and mitigate credit risk and to lead others on credit requests by utilizing advanced knowledge of credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Account Management, Client Prospecting, Competitive Advantages, Customer Relationships, Identifying Sales Opportunities, Negotiation, Results-Oriented

Competencies
Conflict Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $80,000.00 - $269,100.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 05/20/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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