The Role…
At Soho House, we are looking for a Health Club Supervisor, you will oversee the daily operations across the Health Club, including Front of House, Fitness spaces, Racquet areas, and Wet Facilities. You’ll ensure members and guests enjoy a safe, seamless, and high-quality experience across all areas of the club.
You will be a visible, hands-on leader, supporting your teams, maintaining high standards of service and presentation, and ensuring smooth day-to-day operations.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Oversee daily operations across reception, gym floor, studios, racquet courts, pool, kids’ pool house, changing rooms, steam, and sauna
- Lead and support the FOH, Lifeguard, Fitness Floor, and Racquet teams to deliver excellent member experiences
- Maintain high standards of health & safety, cleanliness, and presentation across all areas
- Work with Health Club Management on programming, timetables, and member engagement activity
- Support the delivery of social events and activities within the Health Club and racquet spaces
- Build strong relationships with other departments to ensure a seamless member journey
- Promote Soho House values and the Soho Ways through daily operations and team leadership
What we are looking for...
A successful Health Club Supervisor for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred
- Strong customer service and communication skills
- Fitness qualification is highly desirable
- PPO qualifications is highly desirable.
- Organised, proactive, and able to multitask in a busy environment
- Knowledge of spa, fitness, or wellness services is desirable
- Confident using booking systems or reservation software
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
