Healthcare F&A Systems Supervisor

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Job Description:

This position serves as liaison between global accounting users and application developers to deliver financial systems solution projects. He/She is part of the F&A Vision and Transformation program, which is focused on standardizing Record-to-Report business processes and implementing technology solutions for UPS’ global accounting centers. This position is responsible for performing project activities such as project management, business analysis, policies & procedures, user acceptance testing, user training, change management, production migration, and production support. He/She coordinates project activities involving users and I.T. team members outside of the department. This position performs business analysis by gathering, analyzing, documenting, reviewing, and communicating business needs/requirements between users and application developers. He/She also performs current state analysis of financial systems and business processes to identify areas for improvement. This position develops global standards and process efficiencies within the global Shared Services environment. This position serves as liaison between global accounting users and application developers to deliver financial systems solution projects. He/She is part of the F&A Vision and Transformation program, which is focused on standardizing Record-to-Report business processes and implementing technology solutions for UPS’ global accounting centers.
This position is responsible for performing project activities such as project management, business analysis, policies & procedures, user acceptance testing, user training, change management, production migration, and production support. He/She coordinates project activities involving users and I.T. team members outside of the department. This position performs business analysis by gathering, analyzing, documenting, reviewing, and communicating business needs/requirements between users and application developers. He/She also performs current state analysis of financial systems and business processes to identify areas for improvement. This position develops global standards and process efficiencies within the global Shared Services environment.
This position creates and submits change requests to track the requirement development process. He/She analyzes business requirements to determine validity and feasibility. This position assesses requested information to ensure alignment with business needs, objectives, and practices. He/She performs user acceptance testing by planning and executing testing scenarios to verify system enhancements meet user requirements.
This position creates and submits change requests to track the requirement development process. He/She analyzes business requirements to determine validity and feasibility. This position assesses requested information to ensure alignment with business needs, objectives, and practices. He/She performs user acceptance testing by planning and executing testing scenarios to verify system enhancements meet user requirements.

Responsibilities:

• Develops plans that balance details with the big picture; adapts level of detail required for a given audience.
• Manages projects through complete project lifecycle including Initiation, Feasibility, Analysis, Execution and Closeout phases.
• Schedules and facilities project meetings to discuss project details.
• Captures and follows up on project issues and action items to ensure completion of project tasks.
• Documents and communicates business process and system impacts changes resulting from system enhancements.
• Gathers and documents business & functional requirements.
• Creates system diagrams and business process flows to document current and future state solutions.
• Analyzes and monitors user acceptance testing results to ensure testing objectives are met.
• Develops test scenarios to validate functionality and enhancements of systems.
• Executes test scenarios to ensure systems are built according to requirements.
• Records testing defects and coordinates with users and developers to resolve issues.
• Assesses user training needs and coordinates change management and training activities.
• Creates training materials and delivers training to users.
• Reviews production issues to escalate and resolve issues.

Qualifications:

• Technical aptitude to quickly learn internal and external systems
• Captures and documents specific and accurate information, learns and completes work thoroughly, supplies appropriate details when requested, and maintains organized files
• Demonstrates, communicates, and applies general understanding of technology used by the company
• Strong verbal and written communication skills
• Bachelor's Degree or International equivalent
• Bachelor's Degree in Finance, Accounting, Business Administration, Computer Information Systems, or a related field - Preferred
• Supervisory Experience - Preferred
• Experience with enterprise finance and accounting systems - Preferred
• Experience with business analysis - Preferred
• Experience with project management - Preferred

Other Criteria:

• This position is a Grade Level 20E
• Candidate must be located in the same geographical region as position or willing to self-relocate
• The last day to apply is 6/5/2026 at 11:59pm ET

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.