Help Desk Operator

Job Title

Help Desk Operator

Job Description Summary

We are seeking a proactive and customer-focused Help Desk Operator to support day-to-day operations across the NSW portfolio.

Reporting to the Help Desk Team Leader, this role will act as the first point of contact for service requests, incidents and operational issues across live public precincts. Working closely with Facilities Management, Event Operations, Permit and Berth teams, HSE and contractors, you will help ensure issues are logged, coordinated and resolved efficiently and safely.

Job Description

#LI-DNI — Do Not Ingest

Key Responsibilities

• Receive, log and coordinate service requests, incidents and operational enquiries

• Prioritize and allocate requests in line with service levels and escalation procedures

• Coordinate maintenance requests and operational issues with internal teams and contractors

• Support event-related operational coordination and access requests

• Maintain accurate records, work orders and reporting data

• Escalate safety, operational or public impact issues as required

• Provide professional and timely communication to stakeholders and service teams

About You

• Experience in help desk, facilities coordination, operations support or a similar role

• Strong organizational and multitasking skills in fast-paced environments

• Clear and professional communication skills

• Strong attention to detail and record-keeping capability

• Experience within public-facing, facilities or operational environments desirable

• Customer-focused mindset with sound judgement and problem-solving ability

About Us

Cushman & Wakefield is a leading global real estate services firm delivering innovative solutions across property, facilities, and project management. We are committed to creating exceptional workplace experiences, driving operational excellence, and supporting sustainable outcomes for our clients and communities.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”