Help Desk Team Leader
Cushman & Wakefield
Client Site - AUS - Sydney - Confidential, Unknown
Full-Time
Competitive
OfficeManager
Job Title
Help Desk Team LeaderJob Description Summary
We are seeking an experienced and proactive Help Desk Team Leader to oversee the day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. This role plays a critical part in ensuring service requests, incidents and operational issues are effectively coordinated and resolved while maintaining a high standard of customer service and operational performance.Job Description
Lead the day-to-day Help Desk operations and coordinate service requests and incidents.
Ensure issues are prioritised, escalated and resolved within agreed service levels.
Support and manage Help Desk team members to maintain high service standards.
Coordinate with operational teams, contractors and stakeholders across live environments.
Maintain accurate records, reporting and operational documentation.
Support continuous improvement and operational efficiency initiatives.
Experience in Help Desk, facilities coordination or operational support roles.
Strong leadership, communication and stakeholder management skills.
Ability to manage competing priorities in fast-paced environments.
Calm, solutions-focused and customer-oriented approach.
Experience working within public-facing or operational environments is highly regarded.
Supportive and collaborative team culture.
Opportunity to work in a dynamic operational environment.
Career growth and development opportunities.