Job Description:

Capability Manager

Overview

The Capability Manager is responsible for building, developing, and sustaining organizational capabilities aligned with business strategy and delivery objectives. This role focuses on workforce planning, skills development, capability maturity, and continuous improvement to ensure teams are equipped to deliver high-quality outcomes across programs and projects.

Key Responsibilities

1. Capability Strategy & Planning

• Define and implement capability management strategies aligned with business and program goals
• Identify current and future capability needs across domains (e.g., delivery, engineering, testing, architecture)
• Develop capability roadmaps, including skills, tools
• Partner with leadership to align capability development with strategic priorities
• Proactively leading initiatives to drive Capability improvements

2. Workforce & Resource Management

• Track resource capacity, utilization, and skill distribution
• Drive workforce planning, including hiring, onboarding, and succession planning
• Demand management
  • PSA / WPN / WDR
  • Knowledge of tools and dashboards from corporate DXC
• Manage attrition risks and implement mitigation strategies
• Maintain accurate capability and skills inventory

3. Stakeholder Management

• Act as a key interface between delivery teams, HR, and senior leadership
• Provide regular updates on capability health, risks, and opportunities
• Support program managers and delivery leads with resource and capability insights and deal with challenges
• Continuous feedback management between delivery and individuals
• Escalation management
• Reporting
  • Define KPIs and dashboards for capability tracking (e.g., utilization, skill coverage, training completion)
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