Home-Based Customer Service Specialist

Number of Openings: 1

The Home-Based Customer Service Specialist plays a key role in delivering seamless, solutions-focused experience to clients across various industries. You will act as the voice of the company, handling inquiries, resolving service issues, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong communication skills and a passion for delivering exceptional service, all while working from the comfort of your home.

REQUIRED CORE COMPETENCIES

• Clear Communicator: Strong written and verbal English skills to communicate professionally with customers across various channels.

• Customer-Focused: Actively listens, shows empathy, and prioritizes customer satisfaction in every interaction.

• Solutions-Oriented: Resolves issues efficiently and accurately while maintaining a positive customer experience.

• Detail-Oriented: Maintains accurate records of customer interactions and ensures data accuracy in all communications.

• Goal-Driven: Meets or exceeds key performance metrics such as response time, first-contact resolution, and customer satisfaction scores.

• Collaborative: Works effectively with internal teams to address service needs and support operational excellence.

WHAT YOU WILL DO

Customer Service & Support

• Handle customer inquiries via phone, email, or live chat

• Resolve customer complaints and service issues with professionalism and urgency

• Maintain high levels of customer satisfaction through active listening and clear communication

• Provide accurate information regarding products, services, and policies

• Ensure timely documentation of customer interactions in CRM tools

Issue Resolution & Collaboration

• Collaborate with internal teams to escalate and resolve service-related issues

• Track service needs and follow through until full resolution

• Support customers in a variety of industries with diverse needs

Performance & Quality

• Meet or exceed service-level targets such as response time, first-contact resolution, and satisfaction scores

• Adhere to established customer service procedures and company policies

• Continuously looking for ways to improve the customer experience

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Communications, Business Administration, or a related field (preferred).

• Experience: 1–2 years of experience in customer-facing roles such as call center, retail, or hospitality.

• Language Proficiency: Strong verbal and written communication skills with a professional customer service tone.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Experience using phones, email, or live chat to support customers

  • Familiarity with customer service tools and CRM platforms

  • Strong understanding of service etiquette and professional communication

  • Basic problem-solving and troubleshooting abilities

  • Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction

  • Familiarity with industry-specific tools or platforms is an advantage

WHAT WE OFFER

• Salary Range: PHP 30,000-35,000

• Industry: Environmental Services

• Job Type: Full-time

• Work Shift: 12:00 PM - 9:00 PM EST (USA)

• Workdays: Monday through Friday (USA)

Benefits of working with us:

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!