Hotel Operations Manager - MGM Grand
MGM Resorts International
Property - MGM Grand Las Vegas, Unknown
Full-Time
Competitive
OfficeManager
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Manager of Hotel Operations at MGM Grand, you will support the Senior Hotel Manager by providing direction and leadership to the Front Desk team in alignment with the prestigious MGM brand. You will be responsible for guiding the hotel management team to achieve operational and financial goals, including managing labor and overall financial performance. Your leadership will ensure the execution of functional strategies and the operational direction of the Front Desk, while maintaining high customer satisfaction and delivering an exceptional guest experience in accordance with MGM Resorts service standards.
THE DAY-TO-DAY:
Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
THE IDEAL CANDIDATE:
2+ years of relevant experience directing and managing employees in a similar hotel environment
Bachelor's Degree preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532
Are you ready to JOIN THE SHOW? Apply today!