Housekeeping Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the companys second destination in Japan, in the citys historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern decor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also 57 Four Seasons Private Residences.

The Four Seasons Hotel Kyoto is looking for a Housekeeping Guest Experience Agent. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Housekeeping Guest Experience Agent works across disciplines to deliver an exceptional experience.

ESSENTIAL FUNCTIONS:

• Check room status through HotSOS and enter the room according to the procedure.
• Restock the linens and used amenities such as shampoo, lotions, cotton balls, stationery and pens.
• Deliver Guest request items.
• Set up items based on the guest request or preference prior to arrival.
• Decorate rooms for guests celebrating special occasions (Anniversary, Birthday, Honeymoon).
• Deliver missing items to rooms to enable release by Supervisors.
• Collect trash and requested items from checking out rooms.
• Check the lost and found items and record before transferring to security; search Lost and Found as needed.
• Perform OSE maintenance such as humidifiers and dryers.
• Deliver and pick up guest laundry.
• Set up and remove sofa beds and extra beds.
• Conduct weekly and monthly item inventory and maintain storage organization.
• Support engineering maintenance and Turn Down operations when busy.
• Perform any additional duties as assigned by Assistant Director of Housekeeping or Housekeeping Manager.

About Four Seasons Hotel Kyoto

The 180-key Four Seasons Hotel and Hotel Residences Kyoto is located in the historic Higashiyama-ku district.

About Four Seasons

Founded in 1960, Four Seasons is a leading luxury hospitality brand operating 110 hotels and private residences worldwide.

Join Our Team

We value mutual respect, collaboration, creativity and commitment to high quality service with opportunities for learning and growth.