About us
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About The Role:
As an HR Business Partner, you will partner with our Growth and Technology functions to support the work that keeps Pomelo's People programs running smoothly. Reporting to the Senior HRBP, you will be responsible for executing people programs, maintaining operational excellence, and owning foundational HRBP pillars like leave management, accommodations, and employee relations.
This role sits at the intersection of people operations and hands-on partnership you'll have real ownership across a broad range of HRBP work while contributing to initiatives that shape how Pomelo scales.
This role reports to a Senior HR Business Partner and can be based anywhere in the continental US.
What You'll Do:
- Serve as an Advisor: Act as a reliable point of contact for employees and managers regarding Pomelos internal policies, general HR inquiries, and standard performance and engagement processes.
- Support Employee Relations: Manage lower-complexity employee relations (ER) matters independently using established HR frameworks. Provide tactical support to Senior HRBPs on complex cases, including documentation and follow-ups, ensuring all employees feel heard and policies are applied equitably.
- Manage Leaves & Accommodations: Serve as an empathetic point of contact for employees navigating a leave of absence (LOA) or requesting accommodations. Partner with HR Ops to ensure precise documentation, maintain stakeholder alignment and maintain strict confidentiality.
- Drive Employee Program Operations: Support the end-to-end planning and execution of programs such as Pomelo's engagement survey and performance review processes, managing timelines, internal communications, and participation rates. Partner with Senior HRBPs to analyze data, iterate on processes, and work with leaders to drive successful outcomes.
- Lead Culture & Recognition Programs: Execute recurring virtual and in-person culture initiatives (e.g., peer recognition tools, focus groups, shout-outs, company offsites). Track action items from these pulses to ensure sustained organizational momentum.
- Maintain Program Operations: Maintain impeccable documentation, operational trackers, and project timelines for all active HR programs, proactively identifying opportunities to make workflows more scalable.
Who You Are:
- Experience: 2 to 4 years of progressive experience in HR, People Operations, or Employee Experience; experience in a high-growth startup or other fast-paced, remote-first environment strongly preferred
- Foundational HR Partner Knowledge: Solid familiarity with core HR workflows, such as onboarding and offboarding, performance management frameworks, and leave of absence administration.
- High EQ & Strong Judgment: A clear, empathetic written and verbal communicator who follows through, maintains executive presence, and builds fast trust with cross-functional stakeholders.You maintain a strong sense of discretion when handling sensitive, confidential employee data.
- Comfortable with Ambiguity: Agile and eager to learn; you lean into new challenges, ask the "why" behind processes, and look for solutions rather than just executing tasks.
- Data-Savvy: Comfortable working with HRIS data, spreadsheets, and survey metrics to pull insights, spot trends, and build clean executive reports.
- Detail-Oriented Execution: Exceptionally organized with a proven track record of managing multiple moving parts, project timelines, and trackers without letting details fall through the cracks.
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, >careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
