SR. HR Service Excellence Specialist
Job Description
Role Summary
As part of the GCN HR Services team, the Sr. HR Service Excellence Specialist contributes to the quality, efficiency, and consistency of service delivery within the GCN model. In this position, operational HR knowledge and data analysis are utilized to support the identification of service gaps, contribute to enhancing the employee experience, and assist HR Services teams by collaborating on continuous improvement initiatives.
Key Responsibilities
- Investigate and resolve escalated operational issues from GCN workstream owners, exercising judgment and full ownership with minimal supervision.
- Advance overall HR service excellence by identifying opportunities to simplify, improve, and standardize service delivery across all GCN HR Services.
- Conduct research and collect data to identify service issues and guide ongoing improvement initiatives.
- Evaluate service trends and performance metric reporting to highlight opportunities for efficiency, quality, and experience enhancements.
- Assist in enhancing HR service excellence by helping to find ways to make service delivery easier, more effective, and consistent throughout all GCN HR Services.
- Support technology and automation initiatives that enhance the employee experience and reduce manual work.
- Promote knowledge sharing and organizational alignment among teams by engaging in discussions, conducting retrospectives, and exchanging best practices, utilizing an established internal network.
- Contribute to cross‑functional projects and initiatives that strengthen HR Service Operations within the broader HR ecosystem.
- Carry out additional responsibilities and projects as assigned.
Qualifications
- Bachelor’s degree in Business, Human Resources, or related field; or a demonstrated equivalent blend of education, training, and relevant professional experience
- Knowledge of employment law, contracts, and policy application across multiple HR disciplines (benefits, leave, workforce data administration, recruiting, talent management)
- Experience in HR, HR service operations, or HR analytics.
- Data analysis skills; proficiency with Excel/Power BI and similar technology.
- Experience using case management (ex: SNOW) & HRIS systems.
- Strong verbal and written communication skills and ability to simplify complex insights.
- Detail-oriented and solutions-focused; process improvement experience a plus.
- Self‑directed professional who effectively builds relationships to achieve results.
- Demonstrated ability to manage multiple priorities with accuracy and composure in a high‑volume environment.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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