HR Services Senior Representative

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

HR Services Senior Representative (Solventum) (m/f/x)*

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) HR Help Senior Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. Through web tickets and Phone calls. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMES

Here, you will make an impact by:

• Solving general issues regarding customers' needs and elevating them to proper instances when unable to solve them individually, also identifying escalation trends and opportunities for process change and/or new solutions.

• Partnering with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs, or contracted vendors while ensuring that all HR Help processes are performed in compliance with legal and statutory requirements, as well as local business requirements for different countries and within agreed SLAs.

• Assisting in identifying areas to improve communications and efficiency of operations and implementing changes.

• Undertaking all actions required by the system and updating the database continually.

• Investigating and resolving problems and providing solutions that may involve a network of resources.

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED from AND (X+4) years in customer service related with HR (Desirable)
• Bilingual: English (Fluent) Spanish (C1)
• Knowledge of HR Policies & Procedures with strong analytical skills (1 year Experience).
• Fully Bilingual (English / Spanish). Being fluent in Portuguese is highly attractive.

Additional qualifications that could help you succeed even further in this role include:

• Customer oriented mindset.
• Detailed oriented/accurate and thorough.
• Team player and can-do attitude.
• Self-directed and strong independent problem-solving skills.

Work location:

Hybrid

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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