Human Resources Administrator (FSD) - Chattanooga, TN

Summary

The HR Administrator assists the HR department with various administrative functions. This position is the first point of contact for all HR related queries from employees, ensuring smooth and efficient HR operations.

Essential Duties and Responsibilities

• Answers incoming calls, emails, and fax inquiries in a timely and professional manner.
• Provide first-level support to employees by resolving their issues or escalating the inquiry to the appropriate department when necessary.
• Performs clerical duties such as filing, photocopying, scanning, and collating.
• Keeps records related to employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Administers pre-employment background checks and prepares new hire documentation.
• Updates employee files to document personnel actions and to provide information for payroll and other uses.
• Examines employee files to answer inquiries and provide information to authorized persons.
• Answers DOL unemployment inquiries and completes verification of employment requests for employees.
• Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits.
• Completes verification of employment requests for employees.
• Builds a professional relationship with customers, employees, and staff.
• Creates and enters new employee personnel information into the HRIS.
• Informs new hires of the hiring process, including training dates, ISOT, medical requirements, drug screens, etc..
• Can inform employees of benefits programs such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leaves of absence, and employee assistance.
• Prepares employee separation notices and related documentation.
• Participates in company Quality Assurance initiatives, including record-keeping, training, and auditing.
• Performs a variety of tasks unique to each specific government account.
• The Human Resources Manager may assign other duties.
• The HR Administrator may serve as a backup to the HR Specialist when needed, performing the following tasks:
  • Corresponds with the Marketing Department to provide client and officer updates, awards, birthdays, training schedules (etc) to be included in the Walden Report.
  • Partners with FSD Regional Management and Operations management to identify hiring and training needs.
  • Maintains applicant flow and sourcing methods; sources hourly candidates for the contract Operations, including placing advertisements, attending career fairs, directing sourcing, and job posting both internally and externally.
  • Interviews and hires qualified hourly candidates for the Federal Services Division through phone and in-person interviews, pre-employment tests, drug screens, applicant background checks, filing, and obtaining required licensing and other documentation.

Supervisory Responsibilities

This job has no supervisory responsibilities. The Human Resources Administrator reports to the Human Resources Manager and is subject to supervision from the Human Resources Manager and the Director of Human Resources.

Competency - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal-oriented and detail-oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating policies, maintenance instructions, and procedure manuals. Ability to write routine reports, business correspondence, and procedure manuals.

Mathematical Skills

Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

To perform this job successfully, the Human Resources Administrator I/Receptionist should possess intermediate skills in Microsoft Office software including Word, Excel and Outlook and should have working knowledge of applicant tracking systems (ATS), Human Resources systems (HRIS), internet programs, and order processing systems.

Certificates, Licenses, Registrations

Current/valid state drivers license

Other Qualifications

Ability to pass a drug screen and criminal background check. Must be able to travel on a limited basis (less than 10%).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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