HVAC Service Engineer

Reporting to the Contracts Manager, the HVAC Service Engineer will continuously support our customers, adding value to their operations in targeted markets, by the servicing of humidity control equipment. Ensuring our customer expectations are realised, demonstrating our position as the preferred service supplier.

Some of the Key Activities and Accountabilities include :
• To undertake accurate, timely and high quality servicing for our contract maintenance customers in accordance with Munters vision and relevant health and safety
• To accurately identify and replace spares components on customer equipment in order to improve or restore the performance of Munters equipment
• Make accurate proposal and explanation to customer regarding recommended/critical spares or required refurbishments
• To undertake accurate airflow measurements and performance assessments against our standard procedures for assessment of unit performance
• To undertake system upgrading and refurbishment either at customer’s premises or in our Return to Works facility
• Matching customer servicing requirements accurately to the scope of works and timescales laid out on a project under the terms of the customer quotation
• To provide timely and accurate commissioning and setup of our equipment
• To provide clear technical service reports daily, that are clearly communicated to Internal After Sales Support team
• To provide clear Health and Safety documentation for each site visit and communicate to internal After Sales Support team
• To seek out servicing opportunities from new and existing customers
• Presents a professional image in line with dress code guidelines set by position and a helpful Munters image in line with being regarded as the humidity expert and preferred supplier
• Assists team members outside normal geographic region when project distribution difficulties arise ensuring best use of human resources
• Works under own initiative to manage contract customers in own geographic area to maximize amount of time available to service customer units
• Monitors and reports on competitive activity
• Participates positively within the team, consistently demonstrating a positive attitude and contributing fully to the overall success of the team
• Participates fully in all company training initiatives including self-study, mentoring, on the job training and ensures that all necessary certification and accreditation are renewed to date
• At all times complies with statutory, company and customer health and safety requirements and site working instructions
• Where there is a requirement in the business your skills may be employed by other teams in such duties as project engineering, engineering support through the sales process and product technical support.

Skills and Experience Required
• Minimum of three years field servicing experience of engineering capital equipment (E).
• Candidates must be FGAS certified.
• Computer Literacy (word, excel, lotus, application software).
• Experience andKnowledge of the HVAC Industry.
• The post holder should have experience of generating accurate assessments of electrical and mechanical component fault diagnosis on engineered capital equipment and prepare clear quantification of size and impact of failure to effect remedial action.
• Have presented technical service reports in customer friendly languages/styles.
• Demonstrate knowledge of reporting techniques required to regularly update After Sales Support Team with servicing activity reports in their geographic region.
• Demonstrate knowledge and experience of calculating airflow and moisture content measurements.
• Have a good working knowledge of air handling techniques.
• Have experience and ability to demonstrate relationship building skills (I.e. would their previous customers work with them again given the opportunity because of establishment strong relationship.
• HNC/HND or higher in a relevant Engineering qualification.

Key Competencies
• Positive attitude
• Strong initiative and ability to work independently
• Good communication skills
• Perform well under pressure
• Time management and organisational skills
• Problem solving skills
• Flexibility and adaptable